Project Manager at Comprehensive Rehab Consultants (CRC) (2023-12 – 2026-03)
Supported the Clinical Operations manager and assistant manager as the department's first PM assistant, helping formalize recurring operations workflows.
- Created and maintained major Google Sheets trackers for onboarding, clinician progress, regional syncs, attendance, Teachable progress, and clinical operations reporting.
- Maintained accurate clinician data over multiple years by pulling, updating, and validating information from the company Airtable database.
- Built Typeform surveys for the team, analyzed results, and prepared quarterly and annual reports summarizing feedback, trends, and operational metrics.
- Took meeting notes and tracked attendance for regional Google Meet syncs between regional managers and clinicians.
- Communicated directly with regional managers to update clinician records, regional sync details, follow-up items, and related tracker data.
- Designed Canva materials for facilities and internal Clinical Operations needs.
Virtual Assistant at ASM Virtual Assistance Service (2023-02 – 2023-11)
Virtual Assistant at Livly (2023-02 – 2023-07)
- Managed client emails and responded to balance-related inquiries professionally and efficiently.
- Organized, input, and researched data, including scraping information when needed.
- Used QuickBooks to check bill status and support client/account updates.
- Collaborated with team members while maintaining data confidentiality and adapting to changing client tasks.
Virtual Assistant at Kinobody (2023-07 – 2023-11)
- Organized and managed company data in HubSpot through consistent content and task management practices.
- Tracked and updated sales call information, lead statuses, and task details for better workflow visibility.
- Maintained accurate HubSpot records and assisted with reports and insights for the sales team.
- Collaborated with team members to streamline data organization, workflows, and process documentation.
Customer Service Agent at Edamama (2022-06 – 2022-12)
- Managed customer email inquiries related to orders and account concerns.
- De-escalated customer issues with clear, empathetic, and solution-focused communication.
- Used search tools and applications to resolve inquiries efficiently while adapting to workflow changes.
Customer Service Agent at ECE Contact Solutions (2019-10 – 2022-05)
Customer Service Agent at MyUS (Access USA LLC) (2019-10 – 2022-05)
International Freight Forwarding
- Handled 40-50 chats and emails per shift, addressing customer inquiries and coordinating with partner carriers such as FedEx and DHL.
- Prioritized customer concerns in a fast-paced environment and resolved issues with creative solutions.
- Guided new agents, maintained a high QA score, and received positive ratings for empathetic communication.
Part-time Copywriter at Perti (2021-03 – 2021-10)
- Wrote website content based on client requests and project requirements.
- Participated in virtual brainstorming meetings and completed assignments on or before deadlines.
Seasonal Account Customer Service Agent at SPI (2015-03 – 2015-05)
- Managed back-office information, fulfilled client orders, and contacted businesses on behalf of clients.
- Communicated with customers regarding order updates and supported accurate data entry.
