Customer Service Representative (CSR) at AZPIRED INC. (2025-07 – 2026-03)
Role: Customer Service Representative / Scheduler / HR Assistant
- Conducted in-depth research to identify accurate information and solutions based on client needs
- Communicated with clients through calls and messages, handling inquiries and follow-ups efficiently
- Identified client needs and provided appropriate solutions, improving customer satisfaction
- Managed scheduling, records, and data tracking using Google Workspace tools
- Maintained organized documentation and reports to ensure accuracy and workflow efficiency
- Assisted in coordinating administrative and HR-related tasks in a fast-paced environment
ESL Tutor at JOY KOREA (2024-04 – 2025-02)
- Conducted research to develop customized learning materials based on client needs
- Communicated effectively with international clients, ensuring clear understanding and engagement
- Managed multiple clients daily while maintaining accuracy, organization, and time efficiency
- Built strong client relationships through consistent follow-ups and support
- Adapted quickly to different client requirements and communication styles
ESL Tutor at RAREJOB (2023-02 – 2024-04)
- Designed and customized lessons based on individual client goals and proficiency levels
- Identified client challenges and provided effective solutions to improve communication skills
- Applied structured methods to assess progress and maintain consistent client improvement
- Maintained professionalism while handling diverse clients in a dynamic online environment
