Irish Antonio

Business Analyst and former Accounts Payable Team Leader with experience in business operations, customer service, technical support, and process analysis. Skilled in team coordination, stakeholder communication, issue resolution, process documentation, UAT, and continuous improvement. Brings a customer-focused approach, analytical thinking, and exposure to Oracle Fusion, Oracle Analytics Cloud, Salesforce, SAP, and Microsoft 365.

Interested in applying leadership and operational experience to a Team Leader role.

Business Analyst at BlackBox Inc. / Maxicare Healthcare Corporation (2025-12 – Present)

• Work with Finance, Procurement, and Operations stakeholders to understand business needs, clarify requirements, and support process improvements.
• Prepare business requirements, process maps, user guides, SOPs, and training materials.
• Coordinate UAT, document issues and observations, follow up with stakeholders, and support process validation.
• Conduct system and process training for end users and stakeholders, including train-the-trainer (T3) sessions.
• Support business systems and reporting initiatives involving Oracle Fusion and Oracle Analytics Cloud.

Business Architecture Associate at Accenture Philippines (2024-08 – 2025-08)

• Provided functional support for SAP Materials Management processes, including procurement, purchasing, inventory, and material master activities.
• Managed incidents and service requests through ServiceNow and Azure DevOps, coordinating with relevant teams.
• Supported testing, documentation, master data updates, and validation activities.
• Collaborated with stakeholders and delivery teams in an Agile environment.

Accounts Payable Specialist / Team Leader at Dynamics ERP Solutions (2022-09 – 2024-05)

• Handled Accounts Payable activities and supported invoice management operations, focusing on accuracy and timely processing.
• Performed team leadership and coordination responsibilities, helping organize daily work and support team members.
• Addressed process and transaction concerns, coordinated issue resolution, and supported compliance with procedures.
• Contributed to business analysis activities, including requirements gathering, workflow review, gap identification, and process improvement.
• Supported data migration, validation, and reconciliation activities.

Client Retention Specialist at Acquire Asia Pacific Philippines, Inc. (2020-08 – 2022-11)

• Resolved customer concerns, addressed service issues, and supported customer retention through clear and professional communication.
• Handled customer objections, worked toward positive outcomes, and maintained accurate customer records.

Technical & Sales Support Representative at Sitel Philippines Corporation / Foundever (2015-08 – 2020-08)

• Provided phone-based technical support for HP printers, troubleshooting hardware, software, setup, and connectivity concerns.
• Guided customers through structured troubleshooting and provided remote assistance when required.
• Documented issues and actions taken, escalating unresolved technical concerns to appropriate support teams.
• Delivered customer service and product support while identifying relevant sales opportunities.

Customer Service Representative / Fraud Prevention Analyst at Convergys (2014-10 – 2015-06)

• Assisted customers with service inquiries and account concerns while following verification and fraud-prevention procedures.
• Reviewed information carefully, documented interactions, and communicated next steps.

Supervisor at Suyen Corporation (2013-10 – 2014-04)

• Supported daily retail operations, customer service, and coordination of store activities.

HR Assistant at Goldnas Enterprises (2012-06 – 2013-09)

• Provided administrative support for HR activities, employee records, and general office coordination.

Bachelor of Science in Information Technology – Quezon City Polytechnic University (2007 – 2012)