Irish Apple

I am a committed professional with nearly eight years of experience in the company, known for upholding integrity, maintaining consistent reliability, and taking full responsibility for my work. I approach my role with professionalism and a strong work ethic, ensuring that tasks are carried out effectively while supporting the goals of the organization and the team.

Project Exelon | Utility Bill Associate at Accenture Inc. Philippines (2025-06 – Present)

Review accounts, prepare and issue accurate gas and electricity bills, process adjustments if there's any, and maintain compliance with company standards.

Project Safari | Regulatory Compliance Assoc at Accenture Inc. Philippines (2023-09 – 2025-06)

Responsible for conducting KYC and identity verifications, screening customers against OFAC/sanction lists, reviewing documents for compliance risks, investigating sources of funds, handling account restrictions, responding to customer inquiries, and currently managing a team while assisting with reporting as JTL.

Project Spacejam | SME/Junior Team Lead at Accenture Inc. Philippines (2020-02 – 2023-09)

• Provide process updates and resources to colleagues, resolve customer concerns promptly via email or call, handling the team through coaching and training team members, contribute to process improvements, manage new hire training, and prepare EOD reports.

Project Spacejam | Customer Service at Accenture Inc. Philippines (2018-05 – 2020-02)

Handle customer inquiries, resolve issues efficiently, provide accurate information, and maintain high levels of customer satisfaction.

Bachelor of Science in Computer Science – Eastern Samar State University Borongan Campus (2010 – 2015)

Secondary Education – St. Mary's Academy of Guiuan (2006 – 2010)