Irish Lee

To obtain a position which will require me to utilize my customer service skills, knowledge and abilities in my chosen field in order to work productively in your company.

Store manager/Store Supervisor - Edna's Cakeland

(2025-02 - 2025-08)

• Operation management ensures smooth operations, and maintaining high standards of customers.
• Staff management evaluating employee performance, providing feedback, conducting performance reviews, and addressing performance issues. Motivating and leading the store team to achieve sales targets and operations goals. Fostering a positive and collaborative work environment.
• Handling customer complaints and resolving issues effectively. Building strong customer relationships and ensuring customer satisfaction.
• Managing stock levels, ordering new inventory, tracking sales data, and minimizing waste and shrinkage.
• Creating employee work schedules, managing time-off requests, and ensuring accurate payroll processing.
• Preparing weekly reports for upper management and analyzing key performance indicators. (KPIs)

Joon's Consultancy Services Real Estate Legal accounting & Tax

(2024-11 - 2025-01)

• Meet with clients to assess their real estate needs and provide personalized advice.
• Research and analyze market trends and property values to identify opportunities.
• Create and execute marketing plans to effectively promote property listings.
• Negotiate contracts to secure favorable terms for clients during transactions.
• Manage the entire transaction process, coordinating with professionals to ensure smooth closings.

Store Manager - UJ ENTEC 2 Pampanga Area - under Robinsons

(2024-08 - 2024-11)

• Overall Operation Management
• Recommends strategic plans and implement production operation, productivity, quality and customer-service standards.
• Address and resolve conflicts and concerns and determine system improvement.
• Analyzing market trends, identifying growth opportunities, and developing long- term strategies.
• Ensure assigned stores are compliant on the standard procedures and will pass the quarterly store audits.

CLUSTER HEAD / AREA MANAGER Pampanga Area - BW Superbakeshop under Eljin Corp.

(2023-12 - 2024-06)

• Discount Handling
• Store Audit
• Resolved Store complaint, Customer complaint on products, company issues and customer service to keep business operational.
• Interacted to the customer to develop rapport, determine shopping needs and upsell or cross-sell items and resolve complaints.
• Recruited, Trained and Supervised Staff, conducting performance and process reviews to resolve worked-related issues.

STORE SUPERVISOR - BW Superbakeshop

(2021-02 - 2023-11)

• Store concerns Troubleshooting
• Standard Operating Procedure Implementation
• People Management
• Store schedule
• Resolved company issues and customer service
• Ensure to satisfy the needs and wants of customers

Owner - Project Hub Pizza & Pasta - Cutcut Angeles city

(2021-07)

Owner - Taste buddies Milk tea & Coffee - Cutcut Angeles city

(2020-10 - 2021-04)

Training Manager - TSUJIRI - SM Clark

(2020-10 - 2021-01)

OIC, Barista and Inventory clerk - GONG CHA - SM Clark

(2019-08 - 2020-03)

KINGS ROYAL HOTEL - Bacolor, Pampanga

Assigned in Housekeeping and Front office Department

Beverly Place Golf Club - Mexico, Pampanga

Assigned In F&B Department

Hotel Stotsenberg - Gil Puyat Ave. cor Andres Soriano St. Clark Freeport Zone, Pampanga

Assigned in Housekeeping and F&B department

BACHELOR OF SCIENCE - HOTEL & RESTAURANTS MANAGEMENT - Mary the Queen College (Pampanga), Inc.