Store manager/Store Supervisor - Edna's Cakeland
(2025-02 - 2025-08)
- Operation management ensures smooth operations, and maintaining high standards of customers.
- Staff management evaluating employee performance, providing feedback, conducting performance reviews, and addressing performance issues. Motivating and leading the store team to achieve sales targets and operations goals. Fostering a positive and collaborative work environment.
- Handling customer complaints and resolving issues effectively. Building strong customer relationships and ensuring customer satisfaction.
- Managing stock levels, ordering new inventory, tracking sales data, and minimizing waste and shrinkage.
- Creating employee work schedules, managing time-off requests, and ensuring accurate payroll processing.
- Preparing weekly reports for upper management and analyzing key performance indicators. (KPIs)
Joon's Consultancy Services Real Estate Legal accounting & Tax
(2024-11 - 2025-01)
- Meet with clients to assess their real estate needs and provide personalized advice.
- Research and analyze market trends and property values to identify opportunities.
- Create and execute marketing plans to effectively promote property listings.
- Negotiate contracts to secure favorable terms for clients during transactions.
- Manage the entire transaction process, coordinating with professionals to ensure smooth closings.
Store Manager - UJ ENTEC 2 Pampanga Area - under Robinsons
(2024-08 - 2024-11)
- Overall Operation Management
- Recommends strategic plans and implement production operation, productivity, quality and customer-service standards.
- Address and resolve conflicts and concerns and determine system improvement.
- Analyzing market trends, identifying growth opportunities, and developing long- term strategies.
- Ensure assigned stores are compliant on the standard procedures and will pass the quarterly store audits.
CLUSTER HEAD / AREA MANAGER Pampanga Area - BW Superbakeshop under Eljin Corp.
(2023-12 - 2024-06)
- Discount Handling
- Store Audit
- Resolved Store complaint, Customer complaint on products, company issues and customer service to keep business operational.
- Interacted to the customer to develop rapport, determine shopping needs and upsell or cross-sell items and resolve complaints.
- Recruited, Trained and Supervised Staff, conducting performance and process reviews to resolve worked-related issues.
STORE SUPERVISOR - BW Superbakeshop
(2021-02 - 2023-11)
- Store concerns Troubleshooting
- Standard Operating Procedure Implementation
- People Management
- Store schedule
- Resolved company issues and customer service
- Ensure to satisfy the needs and wants of customers
Owner - Project Hub Pizza & Pasta - Cutcut Angeles city
(2021-07)
Owner - Taste buddies Milk tea & Coffee - Cutcut Angeles city
(2020-10 - 2021-04)
Training Manager - TSUJIRI - SM Clark
(2020-10 - 2021-01)
OIC, Barista and Inventory clerk - GONG CHA - SM Clark
(2019-08 - 2020-03)
KINGS ROYAL HOTEL - Bacolor, Pampanga
Assigned in Housekeeping and Front office Department
Beverly Place Golf Club - Mexico, Pampanga
Assigned In F&B Department
Hotel Stotsenberg - Gil Puyat Ave. cor Andres Soriano St. Clark Freeport Zone, Pampanga
Assigned in Housekeeping and F&B department
