Isabel Carasig

Virtual Assistant and Operations professional with experience in calendar management, scheduling coordination, inbox and customer communication, and administrative support across fintech, telecommunications, healthcare, and installation services. Skilled in managing high-volume phone, email, and chat correspondence while ensuring accurate scheduling, resolving conflicts, and supporting daily operational workflows in fast-paced environments. Proven ability to coordinate cross-functional tasks and maintain efficiency, accuracy, and timely execution in remote work settings.

Installation Coordinator (Promoted from Customer Success Specialist) - Assistantly (Integrity First Installations, Contractor for Lowe's)

(2026-04)

• Manage end-to-end calendar management and scheduling coordination for installation and measurement appointments to ensure efficient routing and on-time completion
• Serve as primary scheduling coordinator between installers, Lowe's store teams, and customers to align availability, job timelines, and service requirements
• Perform real-time schedule adjustments including rescheduling, cancellations, delays, and material readiness updates
• Coordinate installer assignments and workforce distribution to optimize daily operations and reduce scheduling conflicts
• Handle day-of operational and scheduling issues, ensuring smooth workflow execution and minimal service disruption
• Maintain accurate scheduling records, job tracking logs, and installer assignments for operational visibility and accountability
• Support coordination of installer compensation updates and operational communications with internal teams

Customer Success Specialist - Assistantly (Integrity First Installations, Contractor for Lowe's)

(2025-02 - 2026-04)

• Managed appointment scheduling, booking, confirmations, and rescheduling for installation services
• Provided customer support via phone and email regarding installation timelines, updates, and coordination needs
• Maintained detailed records of customer interactions, scheduling changes, and service requests

Customer Success Specialist - MoneyMe Financial Group

(2024-02 - 2025-02)

• Managed customer communication via inbound/outbound calls, email, and live chat
• Handled loan applications, repayments, and account management inquiries
• Assisted customers in navigating digital lending platforms and online account services
• Ensured compliance with financial policies and regulatory requirements

Customer Loyalty and Retention Specialist - TELUS International

(2023-05 - 2024-02)

• Consistently exceeded monthly sales and performance targets
• Conducted customer needs assessments to identify upsell and cross-sell opportunities
• Handled objections while maintaining high customer satisfaction

Customer Service Rep (Order Placement) - Cardinal Health PH

(2020-08 - 2023-04)

• Processed customer orders, tracking, and fulfillment requests with accuracy and efficiency
• Coordinated with internal departments to ensure timely order delivery
• Maintained CRM documentation of all customer interactions

Customer Service Representative - IBEX Global

(2019-07 - 2020-07)

• Handled high-volume inbound and outbound customer support interactions
• Supported onboarding and knowledge sharing with new team members

Bachelor of Science - Business Administration - Mapua University (2014-07 - 2018-05)