Moderator - QUAI NETWORK - Remote
(2025-01)
- Monitor community channels (Discord, Telegram, etc.) to ensure a safe and respectful environment
- Respond to user inquiries regarding trading, wallet issues, and platform features
- Troubleshoot common problems and escalate complex issues to the appropriate team
- Share announcements, updates, and educational content to keep the community informed
- Enforce community rules and manage spam, scam attempts, and inappropriate behavior
Email Support - Trustyfy - Remote
(2024-12 - 2025-04)
- Provide exceptional support to users through email, chat, and phone, focusing on prompt and accurate issue resolution
- Educate and guide users on interacting with DApps and using crypto wallets effectively and securely
- Troubleshoot issues related to blockchain technology, wallet integrations, and decentralized applications
- Collaborate with technical and product teams to escalate issues and resolve complex user problems
- Maintain accurate records of customer interactions, technical issues, and service recommendations
Discord moderator/Social Media Manager - Ecosapiens - Remote
(2024-07 - 2025-03)
- Managed and posted content on Twitter and Instagram, focusing on crypto and NFTs
- Reviewed trends in the crypto and NFT space to enhance social media engagement
- Moderated and engaged with members in the client's Discord community
Associate/Chat Moderator/Data Entry - Virtual Sherpa BTM Machines - Remote
(2023-12 - 2024-07)
- Making inbound and outbound calls and answering customer inquiries via chat
- Reviewing crypto transactions to comply with US federal law
- Resolving customer concerns via email
- Answering questions and assisting customer via chat
- Maintains the customer database by entering new and updated information
Appointment setter - Impact Health Sharing - Remote
(2024-05 - 2024-07)
- Set appointments by cold calling potential sales partners, including CEOs, Health Insurance Brokers, and other decisionmakers
- Confirm availability with prospects across various industries, ensuring seamless scheduling
- Engage with professionals such as the VP of Human Resources and other sales professionals to arrange meetings
Client Care Specialist - Sun Life Financial Services - G/F Sun Life Centre 5th Ave, cor Rizal Dr, Taguig, 1634 Metro Manila
(2022-09 - 2024-05)
- Answering calls and assisting clients about their insurance coverage
- Resolving the issues of the clients with their claims for medical and dental insurance
- Initiates sales process by prospecting, scheduling appointments for the client to speak to a financial advisor
Technical Support Representative - Teleperformance - 2/F SM City Masinag, Marikina-Infanta Hwy, Antipolo, 1870 Rizal
(2022-01 - 2022-08)
- Provide technical assistance and answers to user's questions
- Assisting users by troubleshooting problems with computer hardware or software
Hotel and Travel Customer Service - WNS Global Services - 9th F 1880 Building, 1110 Eastwood Ave, Quezon City, 1800 MetroManila
(2021-02 - 2021-12)
- Assisting customers and resolving their travel issues
- Checking the client's eligibility if their itinerary is eligible for cancellation or changes
- Educating the client about their travel policy
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
