Ivan II Duites

BSIT graduate focused on leveraging Google Workspace and Microsoft 365 to optimize business processes. Expert in developing automated spreadsheet systems that simplify complex data management for leadership. Complemented by a background in graphic design, ensuring all technical tools and reports are user-friendly and professionally presented. Dedicated to improving organizational efficiency by providing fast, actionable insights.

Office Admin & IT Support Specialist at ABG II BUSINESS PROCESS OUTSOURCING (2024-12 – 2025-09)

• Managed end-to-end back-office operation, including daily attendance tracking and payroll computation for the team.
• Monitoring daily sales metrics and developed an automated spreadsheet system to streamline data collection
• Generated comprehensive daily, weekly, and monthly reports for the Head Manager, providing quick and actionable insight into company performance.
• Served as the primary IT Staff, responsible for the installation and configuration of essential hardware and software tools.
• Performed basic troubleshooting and maintenance for office equipment and networking tools to ensure zero downtime.
• Implemented digital solution to improve workflow efficiency, leveraging Google Workspace and Microsoft 365.

Back Office & Data Support Specialist at GPC INFINITE CALL CENTER MANAGEMENT (2020-07 – 2024-11)

• Optimized transaction tracking by developing a custom, automated spreadsheet system that replaced manual data entry processes.
• Synchronized data across multiple sheets to provide real-time updates, allowing Team Leaders and Managers to monitor sales performance instantly.

Freelance Graphic Designer at Self-Employed (2018-02 – 2020-04)

• Developed visual identities for various client, including the design of logos, brochures and calling cards.
• Managed end-to-end design projects, ensuring high-quality visual communication and brand consistency.

Bachelor of Science in Information Technology – STI, College Angeles (2013 – 2017)