Ivan Jerrick Alban

Assembled and repaired desktop computers Diagnosed hardware issues and replaced faulty components Installed and configured operating systems and software

IT Operations Intern - Concentrix

(2025-12 - 2026-03)

• Assembled and repaired desktop computers
• Diagnosed hardware issues and replaced faulty components
• Installed and configured operating systems and software
• Assisted in maintaining network connections and devices
• Provided basic technical support to users
• Handled IT support tickets, including logging, updating, and resolving user requests through the ticketing system
• Performed asset relocation and setup of computer equipment across different workstations
• Conducted wall-to-wall inventory audits to track and verify IT assets, ensuring accurate inventory records
• Supported Active Directory-related tasks, such as retrieving BitLocker recovery keys and organizing computers into designated organizational units based on user accounts

Bachelor of Science - Information Technology - FEU Roosevelt Marikina (2026)

Humanities and Social Science - FEU Roosevelt Rodriguez (2022)