Customer Service Representative
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A graduate of Doctor of Veterinary Medicine with clinical, administrative and communication background, developed through my previous work experiences and internships.
Throughout my veterinary clinical training, I have gained practical experience in patient assessment, laboratory diagnostics, electrocardiography (ECG), ultrasonography, radiographic evaluation, treatment administration, and client education. Working closely with veterinarians has strengthened my understanding of preventive medicine, pet nutrition, pharmaceuticals, and wellness products, allowing me to confidently guide pet owners in making informed decisions about their pets' health.
I also have several years of customer service experience in the business process outsourcing industry. At iQor Philippines, I assisted customers with billing inquiries, sales, and technical support, while at Concentrix under the Enterprise Rent-A-Car account, I managed vehicle reservations and provided professional assistance to customers over the phone. These roles developed my communication, problem-solving, sales, and customer relationship management skills, enabling me to remain composed in fast-paced environments while consistently delivering excellent service.
I am confident in assisting customers with selecting appropriate pet medicines, vitamins, supplements, and wellness products while ensuring they receive reliable information based on sound veterinary principles. My clinical background has also trained me to maintain accuracy, manage detailed records, and work collaboratively with healthcare professionals—skills that readily translate to inventory management, supplier coordination, and efficient retail operations.
Internship at Wags and Whiskers Veterinary Clinic (2025-11 – Present)
Assisted with veterinary consultations by gathering patient histories and clinical information. Performed case triage to manage clinic workflow and patient prioritization. Coordinated patient appointment and follow-ups over the front desk or via phone calls.
Maintained accurate medical documentation and handled sensitive client and patient information. Assisted with diagnostic procedure, including laboratory testing and veterinary ultrasound, while supporting veterinarians during clinical procedures.
Department of Science and Technology Practical Training Program at St. Paul Animal Health Clinic (2025-07 – 2025-08)
Served as a point of contact for pet owners, assisting with questions regarding veterinary procedures, pet wellness programs and nutrition. Managed client schedules, patient follow-ups and medical documentation. Performed hands-on in patient care and monitoring.
Remote Transcription & Data Annotator at Appen Ltd. & Telus International (2023-04 – 2023-08)
Performed audio transcription for an Ai software (Cici) while maintaining attention to detail and formatting requirements. Performed Google image identification and classification tasks to support Ai machine-learning processes.
Customer Service Associate II at Concentrix Nuvali (2020-01 – 2020-07)
Assisted customers with car rental scheduling, modifications and cancellation inquiries through telephone-based customer service. Recommended suitable alternative schedules and options when preferred reservations were unavailable. Managed high volume customer interactions while maintaining accuracy, professionalism and service quality.
Customer Service Representative at iQor Sta. Rosa (2019-04 – 2019-11)
Addressed billing and technical concerns about mobile phone and TV network services, while maintaining accurate customer records, case notes and empathetic customer interaction experience
Doctor of Veterinary Medicine in Veterinary Medicine – Cavite State University - Main Campus (2020 – 2026)
Science, Technology, Engineering and Mathematics - Senior High School Graduate in Science, Technology, Engineering and Mathematics – City College of Calapan (2017 – 2019)
