Ja Javier

To land a job in a company that provides a competitive and safe work environment that oversees the welfare and potential of its employees; to be able to impart my skills to get the job done with utmost accuracy and speed.

TELEMARKETER/TELESALES - GOTECH ENTERTAINMENT Inc. - Seascape Village, Atang Dela Rama, Pasay City

(2026-03 - 2026-07)

• Calls players to inform them about ongoing promotions.
• Credits bonuses to the player's accounts.
• Provides players with top recommended games.

TELEMARKETER - DATA DRIVEN Corp. - 81 Newport Boulevard, Pasay City

(2025-08 - 2025-11)

• Calls players to inform them about ongoing promotions.
• Credits bonuses to the players' accounts.
• Provides players with the top recommended games.

PAYMENT OFFICER - VPC Corporate Solutions Inc. - Sen. Gil Puyat, Makati City

(2022-01 - 2023-03)

• Assigned in Deposit, Withdrawal, Settlement Department.
• Assures that funds received are properly deposited to customer's account.
• Receives records and transfers funds to its designation banks
• Assures that all transactions are processed accurately.

CS/DEPOSIT PROCESSOR - NetSurf Media Inc. - Macapagal Avenue, Pasay City

(2020-06 - 2020-11)

• Customer Service Representative
• Assigned in Deposit Department
• Handled player's deposit queries and concerns
• Assures that all transactions are processed accurately.

PAYMENT OFFICER - AQUOZ Solutions - Ayala Ave. Makati City

(2019-05 - 2020-01)

• Assigned in Deposit Department
• Assures that all transactions are processed accurately and in a timely manner.

PAYMENT SPECIALIST - GM Yi Shin Inc. - Ayala Ave. Makati City

(2019-03 - 2019-05)

• Assigned in Deposit Department
• Receives records and transfers funds to its designated banks.

PAYMENT SPECIALIST - Giant Gains Solutions - Bel-Air, Makati City

(2018-03 - 2019-01)

• Assures that funds received are properly deposited to customers' accounts.
• Does side by side coaching with new hires for procedures and best practices.
• Commendable attendance and reliability.

PAYMENT SPECIALIST - Bo Tong Inc. - Ermita, Manila

(2018-01 - 2018-03)

• Assigned in payout department.
• Receives and recharges funds to and from handled banks.

PAYMENT OFFICER - GOLD DELUXE PHILIPPINES - Bel-Air, Makati City

(2017-03 - 2018-01)

• Transferred and received funds assuring accuracy on the customers' end.
• Handled different bank accounts.

CUSTOMER SERVICE REPRESENTATIVE (EMAIL SUPPORT ADVISOR) - CONCENTRIX PHILIPPINES - Diliman, Quezon City

(2015-04 - 2017-02)

• Handled the Apple-iTunes account.
• Assured timely and appropriate resolution in customer's concerns.

CUSTOMER SERVICE REPRESENTATIVE and TECHNICAL SUPPORT REPRESENTATIVE - CONVERGYS PHILIPPINES - Shaw Boulevard, Mandaluyong City

(2014-07 - 2015-03)

• Handled three programs for this BPO Center: AT&T DAC, INTUIT and GLOBE.
• In charge of answering inbound calls and other customer service and technical service tasks and providing timely and accurate resolution to clients.

TELESALES REPRESENTATIVE - TELEPERFORMANCE PHILIPPINES - Ortigas Center, Pasig City

(2010-03 - 2010-09)

• Handled three projects for this BPO Center: Mango RCBC, Exponent 2 (RCBC Bankard, Anson's, JCB, Diamond and Platinum cards) and Manila Water.
• In charge of card acquisition and other customer service tasks.

Bachelor - Elementary Education - ADAMSON UNIVERSITY (2007-06 - 2007-10)

Bachelor of Science - Nursing - OUR LADY OF FATIMA UNIVERSITY (2005-06 - 2007-03)