James Moreno

Detail-oriented entry-level Freight Assistant with an administrative background and experience supporting local logistics operations. Completed specialized training in freight brokerage and truck dispatching, with hands-on simulations reflecting real freight scenarios. Skilled in client coordination, managing multiple priorities, and handling time-sensitive challenges while maintaining accuracy and professionalism.

Ticket Acquisition & Tracking Specialist - WeTurnTix LLC - Woodmere, New York, USA (Remote)

(2023-11 - 2025-11)

• Coordinated acquisition and tracking of time-sensitive inventory, ensuring accurate status updates from sourcing to delivery
• Maintained precise records, logs, and reports to support operational tracking and reconciliation
• Monitored order progress and resolved discrepancies to meet strict timelines and client expectations
• Communicated with internal teams to ensure smooth handoffs and workflow continuity
• Managed multiple concurrent transactions while maintaining accuracy, organization, and professionalism

Customer Support Representative – Claims & Benefits - Sutherland Global Services - Davao City

(2021-05 - 2022-11)

• Assisted Providers and members with inquiries regarding insurance benefits, coverage details, and claim statuses.
• Investigated and resolved claims issues, coordinating with providers, insurers, and internal teams to ensure accurate processing.
• Provided clear guidance on healthcare policies, billing, and reimbursement procedures to enhance customer satisfaction.
• Maintained detailed records of interactions while adhering to HIPAA and organizational compliance standards.
• Escalated complex cases efficiently to appropriate departments, ensuring timely resolution and follow-up.

Bachelor of Science - Customs Administration - Holy Cross of Davao College (2011-06 - 2013-10)