Jamila Fajardo

I am an experienced professional with a strong background in Quality Management, Document Control, Quality Assurance and Safety, with proven ability to manage multiple tasks efficiently. I have successfully implemented quality systems, maintained precise documentation, ensured compliance with safety standards and driven continuous improvement across various industries. My attention to detail, organizational skills and commitment to excellence make me valuable asset in fast-paced, multifaceted environments.

I am eager to contribute my expertise to a dynamic team and support organizational success.

Internal Auditor (QMS,HSE) - Eastern Doctors Medical Services Inc.

(2025-04)

I work closely with the President and CEO to support company compliance initiatives, while actively communicating with clients to monitor and address concerns and complaints in a timely manner.

• Plan, schedule, and conduct internal audits across departments.
• Document findings, recommend corrective actions, and track resolution timelines.
• Maintain audit records and assist in preparing for external regulatory inspections.
• Oversee implementation and maintenance of the Quality Management System (QMS) in accordance with ISO standards.
• Conduct Management Review meetings and monitor quality objectives.
• Facilitate CAPA (Corrective and Preventive Actions) processes and drive process improvements.
• Manage document lifecycle (creation, review, approval, distribution, archiving).
• Ensure version control and accessibility across departments.
• Standardize templates and align document procedures with audit readiness.
• Perform regular risk assessments and safety inspections.
• Lead safety awareness initiatives and conduct employee training.
• Monitor compliance with DOLE, OSHA, and other occupational health standards.
• Monitor and ensure adherence to regulatory requirements from DOH, PRC, LGU, and relevant governing bodies.
• Maintain compliance documentation and ensure timely submission of reports.
• Coordinate updates to policies and procedures to reflect changes in laws and standards.

Quality Management Specialist / Safety Officer 2 - S3A Manufacturing Inc.

(2023-12 - 2025-04)

• Develop and apply quality assurance policies and procedures.
• Align practices with ISO, Six Sigma, or other quality frameworks.
• Perform internal audits to ensure compliance.
• Coordinate third-party or regulatory inspections.
• Use tools like control charts, Pareto analysis, etc.
• Monitor KPIs to detect quality issues early.
• Investigate product or process deviations.
• Develop corrective and preventive actions (CAPA).
• Lead or support lean/Kaizen initiatives.
• Collaborate with cross-functional teams to optimize processes.
• Maintain updated records of quality reports, procedures, and manuals.
• Train employees on quality processes and best practices.
• Review customer complaints and work on resolutions to improve satisfaction.
• Ensure compliance with RA 11058 and DOLE D.O. 198-18.
• Proficient on preparing job hazard analysis, inspection/safety and DOLE compliance reports.
• Knowledgeable on occupational safety and health standards.
• Adept on assessment, inspection and analysis of workplace hazard and risks.
• Skilled in preparing safety or accident report.
• Conducts workplace safety inspection to ensure zero loss time accidents.
• Conducts hazard analysis of work instruction methods and procedures.
• Conducts toolbox meetings to remind workers and employees on ensuring tools, equipment and work stations are safe to avoid any form of accident.
• Leads the implementation of safety program.
• Conducts investigations of all accidents and near-misses.
• Promotes safety practices and enforces safety guidelines at the job site.
• Performs emergency response drills.
• Providing support to project managers, site supervisors and workers.
• Promoting a positive safety culture through effective communication, leadership and worker engagement.
• Maintaining detailed records and documentation to support safety management and reporting requirements.

Total Quality Management Specialist / Sales & Marketing Team Lead - EGroup Corporation

(2020-08 - 2023-11)

• Lead the implementation, maintenance, and continual improvement of the quality management system (QMS).
• Responsible for the management of compliance tasks and projects including ensuring quality standards, reports and process flow analysis.
• Identify, develop and establish Company's Quality Management Systems and Procedures and conduct necessary training.
• Provides recommendations on identified process gaps and serves corrective and preventive actions.
• Provides training, leadership, direct support and guidance to the compliance team and internal and external business partners during the creation of Compliance Strategy, project execution and implementation initiatives.
• Assist Process, Training, Operations and other departments to any related Quality & Improvement Process.
• Regularly review customer complaints, product returns, and service issues. Analyzing the root causes of these issues can highlight any gaps in quality.
• Present and demonstrate products/services to potential clients.
• Identify and pursue new sales opportunities through cold calling, networking, and attending industry events.
• Monitor customer satisfaction and feedback, addressing any quality concerns raised by clients.
• Collaborate with suppliers to ensure their quality management practices align with company standards.
• Build and maintain relationships with new and existing clients.
• Develop and implement marketing strategies to promote products or services.
• Create and manage marketing campaigns (digital, print, social media, etc.).
• Work closely with various departments to ensure proper handling of documentation needs.

Total Quality Management Specialist (Document & Records Controller) - New World Diagnostic Inc.

(2019-08 - 2020-03)

• Create and maintain an organized filing system for both physical and electronic documents, ensuring easy access and retrieval.
• Develop and maintain all manuals, forms other documents as per the requirements of relevant ISO standards.
• Participates and works with members of management to create strategies and processes related to all areas of Governance, Risk Management and Compliance according the client requirements in accordance to the industry standards including but not limited to ISO 27001.
• Ensure that all documents are up to date, managing document revisions and ensuring that only the latest approved versions are used.
• Distribute documents to relevant personnel and stakeholders, ensuring that they have the correct and most current versions.
• Assist in preparing for audits by ensuring all necessary documentation is available, accurate, and properly organized for review.
• Educate and train staff on document control processes, ensuring that the team follows best practices for document management.
• Track and report on document status, including updates, revisions, and compliance, often using software tools to generate relevant reports.
• Ensure that all documents are securely stored and managed, particularly sensitive or confidential information, following appropriate data protection regulations.

Document & Records Controller - Healthplus Diagnostics and Medical Clinic

(2018-05 - 2019-08)

• Implement and enforce document management systems and procedures.
• Custodian of master copies of documents. Monitor and Stamps controlled, obsolete, uncontrolled documents.
• Ensure that document handling processes comply with legal, industry, and organizational standards.
• Ensure that all medical procedures follow industry guidelines for seafarer health standards.
• Maintain and organize medical records of seafarers who undergo PEME.
• Ensure that medical reports, test results, and other related documents are correctly filled out and stored securely.
• Assist in the preparation of medical certificates for seafarers.
• Maintain confidentiality and adhere to legal and organizational requirements regarding data protection.
• Monitor and track any follow-up requirements or medical issues flagged during the examination.
• Provide assistance in arranging further medical consultations or tests as recommended by the doctor.
• Keep up to date with changes in medical protocols and regulations related to the maritime industry.
• Ensure the applicant is medically fit for employment by evaluating their ability to perform job-specific tasks without compromising their health or safety.
• Manage patient records and ensure they are up-to-date and securely stored.

Senior Customer Service Relation/ECG & Treadmill Stress Tech./ Authorized Specimen Collector (ASC)/Document Custodian - Hi precision Diagnostic

(2011-01 - 2018-03)

• Supervise and support the daily operations of the customer service team at reception and call center.
• Address and resolve complex patient concerns or complaints promptly and effectively.
• Liaise with laboratory, radiology, and clinical departments to ensure accurate and timely service delivery.
• Monitor waiting times and coordinate with departments to reduce patient delays and enhance satisfaction.
• Maintain accurate and confidential patient records in compliance with clinic policies and health regulations.
• Provide guidance and training to junior front-desk or customer service staff.
• Ensure all communication (in-person, phone, or email) reflects a patient-centered approach.
• Gather and analyze patient feedback to identify areas for improvement.
• Handle VIP or corporate client accounts with professionalism and attention to detail.
• Support billing and payment processes when necessary, in coordination with the finance department.
• Assist patient throughout the procedure, Recording and Documenting Data.
• Ensure that all information is accurate and appropriately communicated for diagnosis and treatment planning.
• Ensure that all test-related equipment is calibrated and ready for use.
• Ensuring Compliance with Health and Safety Standard.
• Follow chain-of-custody procedures to maintain specimen integrity and prevent tampering.
• Accurately complete all necessary documentation related to the specimen collection process.
• Maintain detailed records, including chain-of-custody forms, donor identification, and any incidents during the collection process.

Bachelor of Science - Nursing - La Consolacion College - Caloocan (2010)

Secondary Level - Caloocan High School (2002)

Primary Level - Bo. Obrero Elementary School (1998)