Jan Keven Minguez

Dynamic hospitality professional recognized for elevating service standards and fostering high-performing teams through impactful training programs. Expertise in implementing Standard Operating Procedures (SOPs) to enhance guest satisfaction, streamline operational efficiency, and uphold compliance and safety protocols. Committed to driving excellence in service delivery while cultivating a culture of continuous improvement within the organization.

Proven ability to adapt to fast-paced environments and exceed expectations in delivering exceptional guest experiences.

F&B Training Manager - Uga Resorts Leisure Pvt., Ltd. - Kollupitiya, Sri Lanka

(2024-02 - 2026-07)

• Design and deliver comprehensive training programs focused on service excellence, hygiene, safety, and compliance.
• Develop SOP-based modules to standardize operations across multiple outlets.
• Conduct on-the-job coaching, performance assessments, and skills enhancement sessions.
• Lead service improvement initiatives contributing to elevated guest satisfaction scores.

Assistant Restaurant Manager - Jollibee Food Corp. / Panda Express PH - Manila, Philippines

(2023-05 - 2024-01)

• Oversee daily restaurant operations, including scheduling, staff deployment, and guest service.
• Conducted performance evaluations, coaching sessions, and team development programs.
• Ensured consistent delivery of high-quality customer experiences and managed budgeting, spending patterns, and POS troubleshooting.

F&B Attendant / Restaurant Stockman - Magsaysay Maritime Corp. / Costa Crociere - Manila, Philippines

(2022-06 - 2023-02)

• Delivered exceptional guest service in fast-paced dining environments.
• Coordinated efficiently with kitchen and service teams for timely order completion.
• Managed inventory, stock rotation, and buffet setup.
• Ensured strict adherence to cleanliness, hygiene, and beverage preparation standards.

Captain / Trainer - Piatto Italian Restaurant / ALFA Co. Saudi Arabia - Ar Riyadh, Saudi Arabia

(2017-08 - 2020-08)

• Conducted staff training, onboarding, and performance monitoring.
• Led front-of-house operations, ensuring seamless service and maximum guest satisfaction.
• Uphold SERVSAFE standards and hygiene compliance.
• Managed reservations, opening/closing procedures, and operational log.

B.S. Business Administration - Marketing Management - University of Iloilo PHINMA (2014 - 2017)