Customer Support Associate at Freelance (2026-05 – 2026-07)
- Assisted customers with order inquiries, account issues, and transaction concerns.
- Verified payments and order information to ensure accurate processing and fulfillment.
- Investigated and resolved customer issues related to purchases, account access, and missing items or funds.
- Communicated solutions and updates to customers in a clear and professional manner.
- Maintained accurate records of customer cases and follow-ups.
- Developed strong problem-solving, communication, and conflict-resolution skills in a fast-paced environment.
Accounting Intern at MegaTEXTS Phils., Inc. (2026-01 – 2026-04)
- Facilitated the transition of historical financial data from QuickBooks (legacy system) to Cin7 Core (new ERP), ensuring data integrity across sales, purchases, and payments.
- Reviewed and verified the accuracy of migrated records against source documents, including invoices, official receipts, and bank statements to ensure a 1:1 match between systems.
- Assisted in mapping the legacy QuickBooks Chart of Accounts to the new Cin7 Core structure to maintain financial reporting consistency.
- Supported the reconciliation of general and subsidiary ledger balances between the two systems to identify and resolve migration discrepancies.
- Identified and documented data gaps encountered during the migration process, providing detailed reports to the accounting team for corrective action.
- Maintained organized filing and documentation of all migration schedules and checklists to support management review and future audit requirements.
- Adhered to internal controls and strict data confidentiality standards throughout the implementation of the new accounting system.
Human Resources Staff at CoComfort (Junior Achievement Mini Company) (2021 – 2022)
University of San Jose–Recoletos, ABM Strand
- Managed attendance tracking and staff productivity monitoring using Google Spreadsheets to ensure operational efficiency across departments.
- Assisted the Marketing team in creating interactive posts using Canva during events and holidays to boost audience engagement on the company's Facebook page.
- Provided administrative support and cross-department coordination, ensuring smooth communication and workflow within the organization.