Jane Marriane Ichon
BS Office Administration graduate with corporate and frontline experience in banking and utility sectors
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About
A detail-oriented BS Office Administration graduate with hands-on corporate and frontline experience in the banking and utility sectors. Proven track record as a BDO Office Support Staff and Laguna Water Frontline Representative. Highly efficient in managing high-volume administrative documentation, streamlining corporate correspondence, and resolving complex customer inquiries with professional efficiency and strict confidentiality.
Experience
Office Support Staff (Home Loan Operations) at BDO Unibank, Inc. (2026-07 – Present)
- Built raw accounts in the system accurately using client data for incoming loan applications.
- Logged and tracked returned documents to maintain an updated inventory of files.
- Verified submitted documents against the bank's standard checklist to ensure completeness and compliance.
- Conducted client outreach to follow up on missing or incomplete loan requirements.
- Made direct verification calls to borrowers for loan status and requirement confirmation.
Customer Service Associate (Laguna Water) at B-Mirk Enterprises Corporation (Outsourcing Agency) (2024-12 – 2026-02)
- Data Entry (SAP S4HANA): Encoded customer details for new water service applications and processed them for approval using SAP S4HANA.
- Team Coordination: Coordinated with other departments to quickly escalate and solve urgent customer concerns.
- Ticketing Support: Created support tickets for customer complaints so the manager could provide solutions.
- Billing & Follow-ups: Prepared promissory notes and followed up with customers regarding their unpaid balances.
- Text Blasting (Globe m360): Sent out new account numbers to customers using the Globe m360 text platform.
- Account Check (SAP): Checked customer balances and investigated account errors or discrepancies using SAP.
Freelance Transcriber / Data Entry Specialist at Remote / Part-Time (2022-10 – 2022-12)
- Converted recorded audio files (meetings, interviews) into written documents.
- Conducted thorough research on unfamiliar industry terms, names, and acronyms to ensure the highest level of transcript accuracy.
Education
Bachelor of Science in Office Administration – ST. IGNATIUS TECHNICAL INSTITUTE OF BUSINESS AND ARTS (2024)
Associate Degree in Computer Science – CITI GLOBAL COLLEGE
Senior High School Graduate – SOUTHVILLE 1 INTEGRATED NATIONAL HIGH SCHOOL (2018)
