Jane Montecina

Dynamic hospitality professional with experience handling guest concerns on credit card accounts, including billing, transactions, payments, and refunds. Supported luxury brands like Gucci, Dolce & Gabbana, and Balenciaga, managing product issues and returns. Skilled in real-time CCTV monitoring, identifying security risks, and reporting incidents promptly—thriving in fast-paced environments while delivering excellent service and upholding brand standards.

Customer and Partner Support Executive at RedDoorz Philippines Inc. (2024-08 – 2026-02)

Mediating between the guest and the affiliated property regarding any concerns related to the booking or the facility.

Security Specialist at Cobalt Robotics Philippines Inc. (2024-03 – 2024-08)

• Responsible for monitoring real-time camera feeds that transmit images and videos from assigned sites. Duties include identifying potential theft, detecting system malfunctions, observing suspicious individuals, and reporting any unusual or critical incidents in a timely manner.

Process Associate at Genpact Philippines - Financial Account (2023-07 – 2024-03)

• Responsible for delivering accurate, secure, and efficient assistance to cardholders. Role focuses on account management, payment facilitation, fraud prevention, and credit line support.

Customer Service Representative at Concentrix Philippines - Sales/Retail Account (2022-09 – 2023-06)

• Serve as the primary point of contact for customers engaging in online shopping. Focuses on driving sales, delivering exceptional service, and ensuring smooth handling of returns and refunds.

Bachelor of Science in Hospitality Management – Cavite State University-Imus Campus (2018 – 2022)

Technical-Vocational Livelihood Track and Home Economics Strand – Cielito Zamora Senior High School (2012 – 2018)