Janella Pañares

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Mandarin Customer Support Specialist at PCMCSI (2025-01 – Present)

• Providing high-level linguistic support and technical troubleshooting for Mandarin-speaking clients.
• Maintain accurate records of client interactions and follow up on escalated cases to ensure 100% resolution and customer satisfaction.

Mandarin Support Specialist at Infozutek (2023-07 – 2024-12)

• Reviewed customer support requests to ensure timely and accurate response.
• Prioritized issues through proper documentation and monitoring to facilitate timely resolution and escalation.

CS Supervisor at JC Ecommerce (2023-03 – 2023-07)

• Developed new hires by coaching and evaluating employee performance.
• Analyzed customer feedback to identify areas of improvement and implemented necessary changes.

Taiwanese Transcriber at Appen Cavite (2022-07 – 2023-02)

• Identified mistakes in reports and checked with providers to obtain correct information.
• Leveraged computer software programs and digital transcriber to transcribe statements.

Chinese Teacher at Immaculate Conception Academy (2018-04 – 2022-05)

• Prepared course materials, such as syllabi, homework assignments, and handouts.
• Maintained student attendance records, grades, and other required records.

Bachelor of Secondary Education in Teaching Chinese as a Second Language – Philippine Cultural College (2018-03)

Bachelor of Secondary Education in Teaching Chinese – Hua Qiao University (2018-03)