Janice Javier

Results-driven BPO professional with over 21 years of experience, including 13 years in technical support and 8 years in end-to-end recruitment. Proven expertise in full-cycle hiring, talent sourcing, and onboarding, combined with a strong foundation in customer service and technical support. Adept at managing high-volume recruitment, engaging passive candidates, and consistently delivering on key hiring metrics in fast-paced environments.

Senior Sourcing Specialist at 24/7 Customer Philippines (2025-07 – Present)

• Lead sourcing strategies across job platforms
• Manage job posting optimization
• Build and maintain talent pipelines
• Track sourcing performance and hiring targets

Sourcing Specialist at 24/7 Customer Philippines (2024-10 – 2025-07)

• Developed and managed job postings
• Proactively sourced and screened candidates
• Maintained candidate pipeline
• Increased job board hiring from 0% to 5%
• Ensured job ad accuracy

Recruitment Specialist at 24/7 Customer Philippines (2022-09 – 2024-10)

• Conducted competency-based interviews
• Administered assessments
• Led job offer discussions
• Managed onboarding process
• Coordinated with stakeholders

Sourcing Specialist at 24/7 Customer Philippines (2018-11 – 2022-09)

• Conducted screening
• Generated leads
• Coordinated recruitment events
• Supported high-volume hiring

Technical Support Representative at 24/7 Customer Philippines (2008-06 – 2018-11)

• Provided technical support
• Handled escalations
• Mentored new hires
• Met performance metrics

Technical Support Representative at Teletech Customer Care Management Philippines (2005-07 – 2008-06)

• Delivered technical support
• Supported top 1% customers
• Resolved technical issues
• Achieved performance targets

Bachelor of Science in Computer Science – STI College – Taft Avenue (2001 – 2007)