Janice Laguidao

From working on landbase overseas (OFW), I have expertise a great customer service skills. I have strong background in hospitality and customer service, having work in well-known restaurants (McDonald's Bahrain). I was awarded employee of the month for several times, and recognized as best in drive thru and best in suggested selling and sell (sell ).

I also have strong background in Entertainment Industry (Novo Cinemas Bahrain). I started as Box office attendant, promoted as an Administrative Assistant, and became an Assistant Cinema Manager. I am diligent individual seeking for a new opportunities, environment and challenging role where in able to show off my skills and come up with the company's growth and success.

ASSISTANT CINEMA MANAGER - Novo Cinemas Bahrain W.L.L - Manama Kingdom of Bahrain

(2017-09 - 2020-10)

• Ensures the day-today running of the cinema complies with all Head office.
• Construction of weekly staff shift rotes, and submission of payroll date to Head Office
• To prepare and make daily bank deposits. To carry out any other duties as specified by the Cinema Manager. To act as Cinema Manager when the Cinema Manager is on vacation or out of duty.
• Ensures the highest customer service at all times.

ADMINISTRATIVE ASSISTANT - Novo Cinemas Bahrain W.L.L - Manama Kingdom of Bahrain

(2015-10 - 2017-08)

• Provide general administrative and clerical support such as, mailing, scanning and filling invoices. Preparing all vista reports daily, weekly, monthly and staff attendance for payroll
• Handling petty cash monitoring the expenses and preparing for reimbursement
• Answering customers related inquiries and resolving all online issues
• Managing the cinema operations in the absence of the Managers.
• Handling customer's complaints and resolving any customer issues

BOX OFFICE ATTENDANT - Novo Cinemas Bahrain W.L.L (McDonald's Bahrain) - Manama Kingdom of Bahrain

• Providing a quality front line service to customers, selling tickets using cash or credit card, dealing counter, telephone and bookings, maintaining information and display material at the front of house and in box office area.
• Balance out cash drawer at the end of the shift or day.
• Provide great customer satisfaction.

SERVICE CREW | CASHIER - Fakhro Restaurant Company W.L.L (McDonald's Bahrain) - Manama Kingdom of Bahrain

(2012-11 - 2015-06)

• Greet clients and patrons while providing extremely great customer service attention. taking, building and introduction food purchases, seeking and managing transaction, operating the cash machine (constant actively, regular bending and moving)
• Provide information about menu; looks for opportunity to upsell products
• Helping new crew associate in studying their new job skills
• Food preparation, checking inventory of items assuring appropriate inventory levels and running sticked items by expiration

SERVICE CREW/CASHIER - Tropical Hut Food Market, INC - Taguig City

• Greet customer and communicate with them, take customer's order
• Ensure correct order has been punched in. Provides customers with information of daily special discount deals
• Create and maintain cash report at the end of each day

Hotel and Restaurant Management - Hotel and Restaurant Management - INFOTECH Institute of arts and Sciences (2006 - 2008)