Jankhesil Waban
Graduate of Bachelor of Science in Hospitality Management | Skilled in Operations, Customer Relations, and Office Applications
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About
A Hospitality Management graduate with a strong professional foundation built through intensive on-campus hotel simulations and a 1,400-hour luxury internship. I am a proactive professional dedicated to maintaining 5-star service standards in both food and beverage and room operations. My goal is to ensure every guest has a seamless and welcoming experience by providing efficient, high-quality service and leveraging technical tools for operational success.
Experience
In-Room Dining | Food and Beverage Department at Manila Marriott Hotel (2024-11 – 2025-02)
Managed full room service operations with guest relations and billing responsibilities
- Managed the full room service process, from taking phone orders to setting up food trays and processing guest bills.
- Utilized Oracle (PMS) and Microsoft Excel to monitor real-time room statuses and guest check-in details, ensuring rooms were confirmed vacant and prepared before delivering welcome amenities.
- Handled guest requests from the AYS department with promptness and accuracy.
Room Attendant/Amenity/Laundry | Housekeeping Department at Manila Marriott Hotel (2024-07 – 2024-10)
Managed housekeeping operations including room preparation, laundry, and guest amenities
- Cleaned and prepared guest rooms following strict hygiene rules and brand organization protocols.
- Worked hands-on in the Uniform Area using industrial steaming machines to make sure all staff uniforms met 5-star grooming and presentation standards.
- Managed the delivery of guest amenities prior to arrival to ensure a perfect first impression for every guest.
Education
Bachelor of Hospitality Management in Hospitality Management – Phinma Cagayan de Oro College (2025-03)
