Jasmin Fronda

To seek a suitable and challenging position in any esteemed organization where I have the opportunity to prove my professional abilities and realizes my career ambitions.

Customer Experience Agent at ALORICA PHILIPPINES (2021-04 – 2022-03)

• Managed an extremely high volume of calls while consistently maintaining a professional and customer-focused demeanor.
• Processed a high volume of secure payment transactions, including debit/credit and bank transfers, adhering strictly to PCI compliance and company security protocol.

Operation CSR2 at TELUS INTERNATIONAL PHILIPPINES (2022-03 – 2022-09)

• Monitore and analyze transactions to analyze fraudulent activities on the account.
• Investigate flagged account using tools and techniques.
• Communicate effecyively with customers to verify suspiciois activities and ensure a seamless resolution process.
• Collaborate with different department for the best resolution.

Executive Assistant at XENALI (2023-12 – 2024-11)

Managed all website content and product catalog processes, including product upload nd image editing, while providing comprehensive high-level administrative support,coordinating complex calendars, travel, and confidential correspondence. I also served as a central liaison for cross-functional teams .

Pre-Service Teacher at CONCEPCION NATIONAL HIGHSCHOOL MAIN

• Developed lesson plans and learning materials for high school students
• Handled Science subject in the Junior level
• Developed accomplishment reports, TOS and periodical exams.

Chat Specialist at TTEC (2025-02 – 2025-11)

Meticulously review and verify all customer documents submitted for loan applications, ensuring accuracy, completeness, and alignment with initial underwriting requirements.

– Sampong Elementary School (2005 – 2011)

– Concepcion National Highschool Annex (2011 – 2015)

BS Education in Major in Science – Romblon State University (2019 – 2023)