Jasmine Joy Infante

Handle inbound and outbound customer calls related to banking products and services Provide information on account balances, transactions, and other banking related concerns Attending to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints

Junior Phonebanking Specialist at Bank of the Philippine Islands (BPI) (2023-06 – 2026-06)

• Handle inbound and outbound customer calls related to banking products and services
• Provide information on account balances, transactions, and other banking related concerns
• Attending to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints

New Account Custodian at Eastwest Banking Corporation (2016-01 – 2022-12)

• Assist customers in opening and managing new bank accounts, providing guidance on account options, and conducting KYC to ensure complete and accurate documentations as well as selling various financial products, and referring customers to specialized banking services

Universal Teller at Eastwest Banking Corporation (2016-01 – 2022-12)

• Perform routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks and promoting strong customer and client interactions, build relationships and participate in cross-selling, and offer new products and features of the Bank

Bachelor of Science in Business Administration - Major in Marketing Management – Polytechnic University of the Philippines-San Pedro Campus (2012-06 – 2016-04)

– Pacita Complex National Highschool (2008-06 – 2012-04)

– San Antonio Elementary School (2002-06 – 2008-04)