Program Manager at Real LIFE Foundation (2021-02 – 2026-03)
Led the national implementation of a scholarship and coaching program supporting 1,500+ students from low-income households across 111 locations, strengthening access to higher education and holistic youth development.
- Leadership & Personnel Development: Guided and supported a team of 9 full-time staff and 400+ volunteers to achieve organizational goals through vision-casting and clear communication.
- Program Implementation: Led and implemented strategic plans that strengthen program scalability and efficiency, resulting in consistent program implementation nationwide.
- Operational Optimization: Led policy and process reviews to streamline administrative workflows, reducing operational delays and improving program efficiency.
- Monitoring & Evaluation: Implemented data tracking and reporting systems to enable evidence-based analysis, evaluation, and planning.
- Financial Management: Prepared the scholarship team's annual budget plan and monitored expenses, ensuring financial compliance and transparency.
- Capacity Building: Co-developed e-learning modules for 1,500+ scholars, improving training reach. Co-authored coaching materials and introduced standardized plug-and-play kits that reduced operational inconsistencies among 400+ volunteers.
- Change Management: Drove organizational initiatives, including the rollout of the updated organizational profile and code of conduct for scholars, fostering a culture of integrity and accountability.
- Stakeholder Engagement: Conceptualized the organization's first national scholar contest, boosting program visibility and increasing engagement among the scholars.
Account Officer at Every Nation Philippines (2020-02 – 2020-07)
Supported donor engagement and process optimization for the organization's Partner Relations Office.
- Streamlined process documentation for online giving and events, ensuring continuity of fundraising operations during the pandemic.
- Provided technical and administrative support for online donor events, strengthening partner retention and engagement.
Consultant at Independent Consulting Engagements (2014-10 – 2019-11)
Designed and implemented social innovation and leadership programs for development partners including UNICEF, WHO, The Asia Foundation, and DSWD.
- UNICEF: Designed and implemented a youth leadership and innovation program reaching 100+ university students and Sangguniang Kabataan officials in Kalamansig, Sultan Kudarat.
- The Asia Foundation: Designed and conducted leadership workshops for Philippine Marine Corps officers in conflict-affected areas, enhancing multi-stakeholder management skills and decision-making capacity.
- World Health Organization (WHO): Developed the training design and publication draft for a foresight planning module for urban resilience.
- Department of Social Welfare & Development (DWSD): Co-led workshops on operations review, manual writing, and financial planning for the Disaster Response Management Group's directors, supervisors, and administrative staff.
- Seaoil Foundation: Co-developed and co-facilitated a leadership and governance workshop for 50+ Barangay Anti-Drug Abuse Council members in selected barangays in Caloocan and Quezon City.
Sales and Services Officer at JVS Worldwide (The Body Shop Philippines) (2012-07 – 2014-06)
Sales and customer service leadership role managing training and operational improvements across the organization.
- Revamped the customer service training, achieving a 40% increase in Average Transaction Value (ATV) within six months among the participants.
- Led simultaneous projects that cover 50 branches nationwide: Mystery Shopping Program, Online Training Library, and an internal newsletter.
- Conducted training for 250+ store staff and managers, improving individual sales performance and leadership skills.
HR Training Supervisor at Supervalue Inc. (SM Supermarket & Savemore) (2008-08 – 2012-03)
Designed and delivered training programs for customer service and leadership development across 169 store operations.
- Designed a 12-module training program for customer service team members as part of the organization's change management initiative, benefiting 169 store operations nationwide.
- Delivered core training programs in leadership, quality management, and customer engagement to 2,000+ employees, improving staff readiness and customer satisfaction.
