Jason Alejo

To gain employment that will inspire me enhance my skills, work as a team player in a positive atmosphere and to contribute benefits while realizing my full creative potential.

Hotel Supervisor - Sogo Hotel Novaliches - Quezon City

(2025-11 - 2026-05)

• Supervise daily front desk, housekeeping, and food and beverage operations to ensure seamless guest experiences and adherence to hospitality standards.
• Implement staff training programs to maintain high service quality and compliance with health and safety regulations.
• Coordinate with various departments to optimize operational workflows, manage schedules, and handle guest complaints effectively.
• Develop and execute promotional activities and customer loyalty programs to increase hotel occupancy and revenue.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are consistently met.
• Manage and oversee the check-in and check-out processes to maximize efficiency and enhance guest satisfaction.
• Train and mentor front-line staff on customer interaction techniques to uphold service quality.

Barista - Wiltlover Cafe - Fairview Quezon City

(2023-08 - 2025-08)

• Prepared a variety of specialty coffee beverages to meet customer preferences and quality standards.
• Maintained cleanliness and organization of the coffee bar and equipment to ensure a hygienic and efficient workspace.
• Received and processed customer orders accurately and promptly, providing friendly and efficient service.
• Monitored inventory levels of coffee beans, syrups, and supplies, coordinating with suppliers for timely restocking.
• Collaborated with team members to ensure smooth operation during peak hours and maintain a welcoming environment.

Assistant Manager - Emirates Leisure Retail (Costa Coffee) - Dubai United Arab Emirates

(2010-08 - 2018-03)

• Managed and supervised daily operations across multiple departments to ensure exceptional guest service and operational efficiency.
• Implemented staff training and development programs to enhance team performance and uphold quality and safety standards.
• Coordinated interdepartmental communication and scheduling to optimize resource utilization and resolve operational challenges.
• Handled guest feedback and complaints promptly to maintain high customer satisfaction and loyalty.
• Monitored financial performance, prepared reports, and assisted in budgeting to support overall business objectives.
• Developed and executed marketing and promotional strategies to boost occupancy rates and revenue growth.

Bachelor of Science - Hotel & Restaurant Management - Our Lady of Fatima University (1999 - 2003)

Secondary Education - Colegio de San Pascual Baylon (1995 - 1999)

Primary Education - Colegio de San Pascual Baylon (1989 - 1995)