Recruitment Operations Manager at PSG Global Solutions (2024-06 – Present)
- Serves as the primary point of contact for multiple US-based clients regarding recruitment operations
- Builds strong relationships with client stakeholders, including HR, hiring managers, and business leaders
- Conducts regular business reviews and provide insights on hiring performance, market trends, and workforce planning
- Oversees full-cycle recruitment delivery across multiple requisitions and client accounts
- Ensures timely fulfillment of hiring demands while maintaining quality of hire
- Monitors and manage team performance against SLAs, KPIs, and client expectations
- Handles workforce planning, capacity management, and resource allocation
- Leads, coach, and develop a team of recruiters, sourcers, and team leads
- Sets clear performance expectations and conduct regular performance reviews
- Drives engagement, retention, and continuous learning within the team
- Identifies process gaps and implement continuous improvement initiatives
- Standardizes recruitment workflows and ensure compliance with client and internal processes
- Leverages recruitment technologies (ATS, CRM, analytics tools) to enhance efficiency
- Tracks and analyzes recruitment metrics such as time-to-fill, quality of hire, and pipeline health
- Prepares and presents reports, dashboards, and insights to clients and senior leadership
- Uses data to drive decision-making and improve recruitment outcomes
- Ensures adherence to US hiring regulations, client policies, and data privacy standards
- Maintains documentation and audit readiness for recruitment processes
Recruitment Operations Section Manager at PSG Global Solutions (2019-01 – 2024-05)
- Accountable for the successful implementation, operation, and growth of accounts through collaboration with different work groups
- Managed overall performance through engagement with the aim of exceeding goals as defined by the clients
- Built leaders and front liner competencies; promotes employee development; seeks to continuously improve process, systems, and controls
- Maintained positive client relationships and strategizes for business expansion
- Handled customer service escalations to promote mutually beneficial outcomes
- Resolved complex issues through root cause analysis and implementation of effective solutions
Recruitment Operations Sr. Team Manager at PSG Global Solutions (2014-08 – 2019-12)
- Managed a team of Recruiters and Resume Researchers who provided recruiting support to some of the biggest companies in the world from the US, Europe and Asia Pacific
- Led the first Asia pacific account which focused on providing recruiting support for countries such as Singapore, Malaysia, Hong Kong, India and ANZ
- Implemented the first European account of the company which helped expand the business to a 3rd continent
- Successfully launched the first account in the Japanese market which led to additional business opportunities for the company with other clients from Japan
Team Manager at Shell Business Service Center (2012-09 – 2014-05)
- Handled the Accounts Payable and Billing teams comprising of 15 Analysts and 2 Assistant Team Managers/Specialists serving more than 30 countries across Asia and uses 3 different SAP ERPs
- Led proactive KPI Management through implementation of strategic action plans
- Conducted performance management and appraisal
- Implemented control operations and effectiveness
- Rolled out initiatives that led to the 60% reduction of the overdue invoices in terms of value by the end of the year
- Led the successful overdue reduction for noncore debtors by 40% at the end of the year
SR. Team Leader at Accenture (2006-06 – 2012-08)
- Tasked to handle two teams with fifty-two (52) employees responsible for corresponding through emails or regular mails
- Grew the team size by 100% through proactive KPI management, root cause analysis and rolling out of effective action plans
- Consistently belonged to the top 20% of all supervisors within the unit based on annual performance ratings
- Spearheaded several automation initiatives focused on reporting, error prevention, process efficiency, increased productivity and FTE savings
