Jassy

Dedicated and client-focused services with more than 10 years of experience in customer service. Proven ability to deliver excellent customer service. Strong communication with a positive attitude, attention to detail, and a passion for providing exceptional services. Pursuing opportunities which will allow me to grow professionally. Also to allow that ample opportunity and training on honing my acquired skills and knowledge.

OPERATIONS OFFICER - SECURITY BANK CORPORATION - Ortigas Center, Pasig City

(2021-10 - 2026-07)

• AML procedures, KYC Policies, EDD Review keen to contribute to impactful projects.
• Provided exceptional customer service daily in person, via email and phone.
• Handled inquiries, complaints with patience and professionalism.
• Ensure customer satisfaction by giving accurate information and timely solutions.
• Worked closely with team members to ensure smooth operations and excellent customer service.
• Performed roles of Teller, New Accounts, Service Officer and Branch Head as required of being a reliever during mandatory/scheduled/sick leave. Has the fortune to work with different people across the organization.
• Opened new accounts and assisted with transactions needed.
• Develop new banking relationships and existing relationships through recommending relevant products and services to clients.
• Providing strong customer service including listening, assessing needs and responding to client's inquiry/issues to meet clients needs.
• Managed cash movement and financial transactions of the branch which include, but not limited to efficient management of CIV, check processing and transmission, cash, and currency client requests.
• Supervised tellers/ new accounts of the branch and operations making sure of the efficiency and the over-the-counter transactions were delivered within turn around time.

RESERVE OFFICER - RIZAL COMMERCIAL BANKING CORPORATION - G/F RCBC Plaza Tower 1, 6819 Ayala Avenue, Makati City

(2019-02 - 2021-09)

• AML procedures, KYC Policies, EDD Review keen to contribute to impactful projects.
• Supported daily operations and assisted customers with their banking needs
• Handled customer inquiries and provided excellent services.
• Developed strong communications and problem-solving skills.

CUSTOMER RELATIONSHIP ASSOCIATE - RIZAL COMMERCIAL BANKING CORPORATION - G/F RCBC Plaza Tower 1, 6819 Ayala Avenue, Makati City

(2016-09 - 2019-02)

• AML procedures, KYC Policies, EDD Review keen to contribute to impactful projects.
• Supported daily operations and assisted customers with their banking needs
• Handled customer inquiries and provided excellent services.
• Developed strong communications and problem-solving skills.

DOCUMENTATION CLERK - INTERORIENT MARITIME INTERPRISES INC - 608 Ortigas Building., Ortigas Ave., Pasig City

(2016-01 - 2016-04)

• Handles and processes crew contract and employment papers for seafarers before they board ships.
• Maintain accurate digital and physical files on crew status, deployment dates and on-board readiness.
• Update seafarers principals and operations teams in document validity and flight schedules.

OFFICE STAFF - JOLLIBEE WORLDWIDE SERVICES - GF Jollibee Center Bldg., San Miguel Ave., Ortigas Pasig City

(2015-01 - 2016-01)

• Responsible for encoding and recording of gift certificates in databases to maintain accurate inventory records.
• Encode receipts, transaction records and inventory movements accurately.

Bachelor of Science in Business Administration - Major in Finance and Entrepreneurial Marketing - Biliran Province State University previously (Naval State University) (2010 - 2014)