Jay Ann Emit

To obtain a position where I can apply my experience as a Cashier and Crew Member, along with my skills in POS systems, payment processing, and customer service. I aim to contribute my strong work ethic, accuracy, and dedication to efficient operations while providing excellent service and supporting the success of the company.

Cashier - Sanford Marketing Incorporation - Barotac Viejo, Iloilo

(2025-02 - 2025-05)

• Operated multi-lane point-of-sale (POS) systems to process high-volume transactions with 99.8% accuracy across cash, credit, and debit payments, reducing transaction rework by 35% and supporting 150+ transactions per shift.
• Delivered friendly, attentive customer service by resolving payment and receipt issues within 2–3 minutes for 30+ daily inquiries, increasing satisfaction scores by 12% and improving repeat-visit intent among returning customers by 8%

Crew Member - Waffle Time - Iloilo City

(2020-06 - 2021-08)

• Prepared and plated food items in strict alignment with established SOPs and portion controls, increasing order consistency across 20–30 daily tickets while maintaining a 98% quality compliance rate.
• Executed end-to-end cashiering workflows with high accuracy, processing 50–80 transactions per shift and reducing payment discrepancies to below 1 error per 200 payments.
• Maintained kitchen and front-of-house cleanliness using sanitation checklists, clearing 10+ inspection items per shift and improving audit scores to 95%+ while supporting fast throughput in a high-volume environment.

Bachelor - Secondary Education - Northern Iloilo State University (2023-06)