Jay-ar Fundivilla

Adaptable and detail oriented Records Associate with 5 years experience in BPO industry with expertise in systematic management, organization, and safeguarding of an organization's information and documentation. Proven ability to analyze performance metrics, identify areas for improvement, and implement effective solution. Excels at ensuring compliance with client quality standards and enhancing customer experience.

Records Associate (2022-09 – 2026-03)

• Document Management: Handling large volumes of paperwork, specifically scanning documents, filing, and recording them in digital or physical formats.
• Security & Compliance: Safeguarding client information and ensuring data privacy compliance.
• Data Integrity: Reviewing and updating records, and disposing of documents according to retention schedules.
• System Maintenance: Organizing and archiving company records for efficient retrieval.
• Internal Coordination: Coordinating with other departments to provide records for processes like contract preparation and, at times, assisting with document collation.

Scanning Specialist (2019-08 – 2022-02)

• Document Preparation: Sort, unfold, and remove staples or paperclips from physical records prior to scanning.
• High-Volume Scanning: Operate document scanners to convert paper documents into high-quality digital files
• Data Security: Handle sensitive and confidential documents (medical) with strict adherence to data privacy regulations.

Bachelor of Science in Secondary Education – Eulogio "Amang" Rodriguez Institute of Science and Technology (2015 – 2019)

– Highway Hills Integrated School (2011 – 2015)

– Doña Pilar C. Gonzaga Elementary School (2005 – 2011)