Jay Casapao

Seasoned professional in mergers and acquisitions and user onboarding within the banking industry, dedicated to facilitating seamless transitions and delivering exceptional client experiences. Proven track record in onboarding users to banking portals while expertly navigating the complexities of M&A transactions, ensuring a smooth and efficient process for all stakeholders. Strong project management skills and drive successful M&A integrations, fostering a user-friendly banking portal experience that aligns with client needs.

Capacity for cross-functional collaboration and clear communication of intricate financial concepts consistently leads to significant contributions to organizational stability and soundness, ultimately supporting the financial success of the employer.

Treasury and Risk Analyst - Accenture Inc. - BGC Taguig City

(2025-08)

• Act as a strategic member for key accounts, managing complex banking portal integrations and resolving sensitive service issues.
• Lead user onboarding and banking infrastructure integration during Mergers & Acquisitions (M&A) and new client implementations, ensuring seamless transition of financial operations.
• Write comprehensive functional specifications and user documentation, including operational guides and release notes, to ensure 100% accuracy in system navigation.
• Analyze and resolve complex technical banking issues, documenting root causes and implementing corrective actions to prevent financial workflow disruptions.
• Develop and deliver comprehensive training for the team's new system functionalities and compliance protocols.
• Execute AML regulatory processing and quality assurance reporting to maintain strict alignment with international banking regulations and partner standards across multiple jurisdictions.
• Manage administrative controls for 90+ global banking portals, overseeing user entitlements and complex permission structures to ensure secure access to corporate liquidity.
• Standardize access documentation and coordinate with Tier-1 banking institutions to streamline authorization processes and mitigate operational risk.

Process Delivery Specialist - IBM Business Service Inc. - BGC Taguig City

(2022-09 - 2025-07)

• Administration of user entitlements and access permissions in over 90+ Global banking platform.
• Coordination with banking institutions to streamline access documentation processes.
• Management of user onboarding and access modifications during M&A, and new client implementations.
• Development and delivery of comprehensive training programs for new team members.
• Provision of strategic solutions to complex banking portal issues.
• Performance of monthly ticket analysis to optimize support processes and client satisfaction.
• Analyze and troubleshoot user-reported technical and access issues, documenting findings, and implementing corrective actions.
• Execute AML regulatory processing, maintaining compliance with applicable regulations for various banking partners, and international locations.

Bank Teller - Card Sme Bank, A Thrift Bank - Rosario Batangas

(2019-09 - 2022-08)

• Delivers accurate and efficient client account transaction services.
• Manages loan repayment, collection activities and tracking/monitors weekly loan payment schedules.
• Provides comprehensive training for new teller personnel.
• Ensures timely payment of outstanding loan balances.

Branch Staff - Mlhuillier Pawnshop - Rosario Branch

(2018-09 - 2019-07)

• Responsible for managing reimbursement and insurance procedures, prioritizing our clients' needs.
• Handling jewelry appraisals with a keen eye, valuing each piece accurately.
• Making sure our daily sales reports are perfectly balanced, and maintaining financial clarity.

Bachelor of Science - Business Administration - Major in Financial Management - BATANGAS STATE UNIVERSITY, THE NATIONAL ENGINEERING UNIVERSITY (2014-06 - 2018-06)