Jay Vincent Diamante

Senior SAP ABAP Developer with almost 5 years of experience. Knowledgeable in SAP Systems and SAP Sales Distribution modules and processes. Able to write SAP Object Oriented ABAP. Ability to debug both custom and standard SAP programs and determine root cause analysis. Knowledgeable in SAP Enhancements and Customer Exits.

Senior SAP ABAP Developer - ERP Integrated Solutions Inc. - Mandaluyong City, Philippines

(2026-01)

• Mentored Junior SAP ABAP Developers and helped them with the resolutions of their tickets.
• Involved in determining root cause analysis of bugs and feasibility of new product functionalities.
• Created Techno-functional documentation of Bugs and Functionalities.
• Determined Performance Bottlenecks and implemented Optimization code fix to improve runtime.

Mid SAP ABAP Developer - ERP Integrated Solutions Inc. - Mandaluyong City, Philippines

(2024-01 - 2026-01)

• Acted as support to the entire Research and Development Team of the company.
• Investigated concerns from various clients using the company SAP product and providing a sound and long-lasting resolution.
• Determined whether ticket issue is a bug or a new product functionality that is being requested.
• Determined feasibility of new developments and suggesting possible resolutions.
• Implemented Performance Optimizations to improve runtime of SAP Product.
• Created Detailed documentation of Bugs and new functionality requests with complete replication steps and business justification.

Associate Software Engineer - Accenture Inc. - Cebu City, Cebu

(2021-11 - 2024-01)

• Implemented Enhancements in the SAP ERP system using BADI Implementations, User Exit modifications, and Implicit Enhancement Implementations.
• Determine root cause of incidents by debugging both custom and standard SAP programs.
• Estimating work effort needed to implement minor enhancements requested by the business.
• Created and updated RICEFW Technical Documentation to document and track minor enhancements and bug fixes.

Customer Service Representative Trainee - iQor Philippines - Bacolod City, Negros Occidental

(2019-04 - 2019-05)

• Provided primary remote support to customers regarding their concerns in a fast-paced environment.
• Assisted customers with making orders and followed up if the arrangements are delivered on the desired date and location.
• Created Documentation for each concern and inquiry helping future representatives understand customer concern.

Machine Operator Trainee - EMD Technologies Philippines Inc. (NEXEM) - Real, Calamba, Laguna

(2018-01 - 2018-05)

• Operated horizontal die casting machines to produce relay cases made of resin material.
• Recorded machine operation and downtimes and submitted written and oral reports to immediate supervisors.

Internship Trainee - Jegabytes Computer Center - Bacolod City, Negros Occidental

(2016-03 - 2016-05)

• Assist in troubleshooting and repairing of problematic computers and laptops.
• Formatted computers then installing Windows OS and basic applications.

Bachelor of Science - Electronics Engineering - Technological University of the Philippines Visayas (2015-06 - 2020-10)

High School Diploma - St. Joseph School – La Salle (2011-06 - 2015-03)