Jayanne Bussiere

Quality & Support Analyst with 8+ years of experience in the BPO industry, specializing in Trust & Safety, Content Moderation, Quality Assurance, and Team Support. Proven background as a Subject Matter Expert and quality analyst supporting large-scale global accounts. Highly analytical, detail-oriented, and experienced in remote collaboration, coaching, and driving accuracy and compliance with client policies.

Quality & Support Analyst - Accenture Inc

(2024-08)

• Provide real-time quality and policy support to content moderators through floor walks, spot checks, and support platforms.
• Conduct quality audits, identify trends, and recommend corrective actions to improve accuracy scores.
• Cascade policy updates, clarifications, and lead error discussions to ensure consistent guideline adherence.

Subject Matter Expert - Accenture Inc

(2024-01 - 2024-07)

• Delivered coaching and performance feedback to improve individual and team quality metrics.
• Supported Team Leads with reporting, escalations, and quality performance tracking.
• Led calibration sessions, policy clarifications, and quality discussions.

Trust & Safety Associate - Accenture Inc

(2018-01 - 2024-12)

• Reviewed and moderated high-volume user-generated content following strict policy guidelines.
• Exercised strong judgment on sensitive and escalated content while maintaining high accuracy levels.
• Consistently met or exceeded client quality and productivity targets.

Customer Service Representative - Accenture Inc

(2017-01 - 2018-12)

• Provided technical and customer support for connectivity and service-related concerns.
• Resolved customer issues efficiently while maintaining strong customer satisfaction scores.

Bachelor of Secondary Education - Nueva Ecija University of Science and Technology (2013-01 - 2017-12)