Jaye Encarnacion

Licensed Psychometrician and Psychology graduate with experience in administration, sales, marketing, employee training, customer relations, and business operations. Experienced in managing small businesses, supporting business owners, training employees, handling clients, and creating social media content for marketing. Strong interpersonal, organizational, and communication skills with the ability to manage multiple responsibilities in fast-paced environments.

ADMINISTRATIVE ASSISTANT & SALES - Emerald and Pearl Agency

• Assisted business owners with daily administrative and operational tasks.
• Supported sales activities and maintained positive client relationships.
• Trained and assisted new employees with company procedures and responsibilities.
• Assisted owners with marketing initiatives and promotional activities.
• Created and posted social media content to support brand awareness and marketing efforts.
• Coordinated with clients and employees to ensure smooth day-to-day operations.

SMALL BUSINESS OWNER / MANAGER - Sisigan.ph – Food Cart

• Managed day-to-day business operations, including staffing, scheduling, inventory, sales, and customer service.
• Supervised and trained employees to maintain service and operational standards.
• Handled customer concerns and maintained positive customer relationships.
• Monitored sales and expenses while supporting overall business growth.
• Managed social media and promotional activities to attract customers.

OWNER / OPERATOR - The Pickle House – Pickleball Paddles & Gear

• Managed day-to-day business operations and customer inquiries.
• Handled product sales, customer service, and order coordination.
• Promoted products through social media and online marketing.
• Assisted customers in selecting products based on their needs.
• Managed inventory and coordinated product availability.

MANAGERIAL SALES ASSOCIATE - Prestige Agency – Modeling Agency

(2020 - 2021)

• Managed sales accounts and coordinated with clients regarding model and event bookings.
• Communicated with clients to understand requirements and provide appropriate services.
• Assisted with contract negotiations and client coordination.
• Supported marketing activities to expand the agency's client base.

TECHNICAL SUPPORT SPECIALIST - Asurion Technology

(2023 - 2024)

• Delivered customer-focused technical support and resolved device and service concerns efficiently.
• Maintained high customer satisfaction through clear and empathetic communication.
• Troubleshot technical issues and provided step-by-step solutions.
• Collaborated with teams to improve workflow efficiency and customer experience.

Bachelor of Science - Psychology - Central Philippine University (2024)