HR Employee Helpdesk Specialist at Asticom Business Services Inc (2021-01 – Present)
Experienced in HR Operations
- Registers Tax Identification ID in compliance with the Bureau of Internal Revenue
- Tax computation
- Salary Computation: Regular working day, Rest day, Overtime, Holiday, 13th month pay, deductions
- Time keeping
- Leave Benefits; Maternity, Paternity, Bereavement, Solo Parent, VL/SL etc.
- Government Benefits: SSS, Pag Ibig Contributions
- Reviews the completion for loans application and ensures these are processed within the given timeframe
- Company Initiated Benefits: HMO, Bereavement Assistance, Allowances etc.
- Inform Team of employee departure
- Advise resigning employees of the exit process and timeline
- Consolidating documents, clearance and other documents needed for smooth exit
- Knowledgable of ticketing systems (Jira Iserve, Leena AI, Flowserve) Collaborating with HR teams to improve processes and services
- Resolves issues for salary disputes including computations and deductions. Creates minutes of meetings, schedules meetings with the heads and other departments
- Processes contracts and billing of the HR expenses to finance department
- Follows up on seeking approval for the completion of needed requirements and other action items or support needed within the department
- Understanding service level agreement
- Tracking and reporting SLA metrics (e.g., response time, resolution time)
- Identifying areas for improvement Collaborating with teams to meet SLA targets
- Familiarity with HR systems, understanding employee data management
Customer Service Specialist at AXA (2020-01 – 2021-12)
- Follow orders by obtaining and verifying client's information
- Making calls to update personal info of the clients
- Validating the conditions of the insurance policy are clearly discussed to the policy owners
- Attending minimal inquiries and concerns of the clients regarding on their policies
- Ensuring that every information disclosed are safe and secured
- Review completeness of gathered information
- Performing pre call work, reviewing client's details for customer identity verification during call
- Daily updating of the End of day Report
Bank Personnel at Rizal Commercial Banking Corporation (2016-01 – 2019-12)
- Processing over the counter transactions such as: cash deposit, cash withdrawal, check deposit, encashment, fund transfers and managers check application
- Knowledgeable on processing Philhealth and SSS payments and other payments such as: telecom, cable, electricity, insurance, credit card, loans etc.
- Processing incoming and outgoing remittances through wire/telegraphic transfer from/to local banks from/to international banks
- Knowledgeable on processing Foreign Exchange
- Performing post verification of transactions to ensure its correctness and error free
- Providing an end day report through Audit Trail Summary to ensure transactions are all reviewed within the day
- Office Supplies requisition and monitoring
- Accommodation of bank product inquiries; savings account, current account, insurance, credit card referrals and loans
- Opening, updating, and closing of both individual and corporate accounts
- Reordering and monitoring of check books
- Processing of Bank Certification
- Reactivation of Dormant Accounts
- Processing client's requisition for new debit card, Pin code resetting, replacement of lost card and passbook
- Assists clients to online account registration and password resetting
- Reviews completeness of documents for credit card and loan application
- Performs account opening, closing, pre-termination, roll over upon maturity and monitoring for Time Deposit
- Performs KYC upon account opening
