Jayson Jagong

Dedicated and customer-focused Cafe Supervisor with almost 4 years of combined local and international experience in café and food service operations. Skilled in team leadership, customer service, staff training, inventory management, cash handling, and maintaining high standards of cleanliness and efficiency. Proven ability to manage daily operations in fast-paced environments while delivering excellent guest experiences.

Strong communication and problem-solving skills with a passion for teamwork, quality service, and operational excellence.

Area Manager - Cafe Barbera

(2025-11 - 2025-05)

• Managed a quickly-growing team of operators in two locations.
• Oversaw the day-to-day work and operations of store employees to ensure standards and guidelines are followed.
• Managed employee schedules, to include setting hours and timesheets.

Cafe Manager - Kenangan Coffee

(2025-01 - 2025-07)

• Managed day-to-day operations of the cafe
• Trained employees on drinks preparation and proper use of coffee equipment
• Maintained updated records of daily, weekly and monthly revenues and expenses

Store Opening Manager - Pickup Coffee

(2023-03 - 2024-03)

• Ensured all new kiosk locations are fully operational on schedule, complying with local regulations and safety standards.
• Conducted comprehensive training on coffee brewing, machinery, customer service, and company policies.
• Monitored daily sales, inventory levels, and labor costs during the initial launch phase, flagging issues for correction.

Barista - Starbucks - Kuwait

(2022-01 - 2023-01)

• Prepared coffee, tea, and specialty beverages
• Provided friendly and personalized customer service
• Working collaboratively with team members

Assistant Supervisor - Puresso Coffee Shop - Kuwait

(2018-10 - 2020-10)

• Supervised daily café operations and staff performance.
• Managec inventory and place orders for supplies
• Tracked sales and prepare performance reports

Bachelor of Science - Hotel and Restaurant Management - ABE International Business College (2007 - 2010)

Silangan National High School (2002 - 2006)