IT Service Desk Associate - Bosch Service Solution Inc. - San Pedro, Laguna
(2023-02)
- Provide technical solutions
- Handle end-to-end ticket management Collect, document, resolve, and process user incidents and requests via phone/e-mail/chat
- Analyze support data to identify trends and recommend process improvements.
- First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
- Provide remote support using virtual collaboration tools and secure access protocols.
- Ensure compliance with cybersecurity policies and data protection regulations
- Frequently communicates with team management about new solutions and open points
- Support the ITSD Global Team in developing new ways of working
- Fulfill service requests such as password resets, access provisioning, and software installations
- Monitor, validate, and manage Microsoft licensing via the Azure platform
Credit and Collection Specialist/Officer-in-Charge - Personal Collection Direct Selling Inc.
(2021-10 - 2023-02)
- Ensure submission of complete requirements from New Recruits and screens them for credit worthiness.
- Locates and notifies customers with delinquent accounts by telephone and mail and advises them of necessary actions for debt repayment.
- Provide customer service regarding collection issues, process, and review account adjustments, and resolve discrepancies on payments.
- Prepares report on maturing accounts and statements of account; prepares and sends demand letters to Dealers with overdue accounts.
- Identifies MD groups with low collection performance and endorses to the Branch Supervisor for conduct of dialogue regarding the receivables.
- Identifies Dealers with overdue accounts who need to be endorsed to C&C for action by the Collection Agency or Legal.
