Jayze Ferran

Motivated professional with experience in customer service and travel account management. Skilled in providing efficient support, resolving issues, and working with teams to achieve goals. Adaptable in fast-paced environments and committed to maintaining high service standards. Passionate about learning and contributing to team and company success.

Operations | CSR II at Telus Digital (2024-03 – Present)

• Provide fast, accurate customer service by addressing concerns, queries, complaints, and handling sales/orders.
• Make return calls to customers during system downtimes and ensure proper procedures are followed.
• Stay updated on account information by reading emails and attending training sessions.
• Collaborate with team members to support performance goals and contribute to team success.
• Monitor personal performance against set metrics and work to meet them.
• Take ownership of your performance and participate in evaluations.

Front Office | Internship at Philippines Urban Living Solutions (2024-08 – 2024-10)

Responsible for welcoming guests, handling check-ins and check-outs, managing reservations, and ensuring a seamless guest experience from arrival to departure. They play a key role in representing the hotel's image and maintaining guest satisfaction.

Travel Account | CSR II at Concentrix (2022-08 – 2023-02)

• Assist customers with travel inquiries, bookings, changes, and cancellations.
• Help plan travel, including flights, hotels, and activities.
• Address and resolve customer issues or complaints.
• Process and update travel reservations accurately.
• Stay informed about travel policies, promotions, and industry trends.
• Track performance and work towards meeting targets.
• Participate in training to improve skills.

Bachelor of Science in Tourism Management – National University – Manila (2019 – 2025)