Jean Colarde
Operations Manager | Marketplace Operations | TikTok Shop | Shopee | Lazada
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About
Results-driven Operations Manager with 3 years and 9 months of experience managing TikTok Shop, Shopee, and Lazada marketplaces. Experienced in product listing optimization, pricing, sales analysis, inventory coordination, customer experience, and cross-functional team leadership. Manage the warehouse and fulfillment to maintain our shop high rating.
Experience
Operations Manager - RKH Trading Corporation
(2022-08 - 2026-05)
- Managed daily operations of TikTok Shop and oversee Shopee and Lazada.
- Optimized product listings, pricing, and promotions.
- Analyzed traffic, sales, and conversion data.
- Coordinated with logistics, inventory, and customer service teams.
- Managed product launches and improved customer satisfaction.
Account Executive - EXL Service Philippines
(2021-10 - 2022-06)
- Handled administrative tasks and inbound/outbound calls for a U.S. healthcare account.
Technical Support Representative - VXI Holdings
(2020-08 - 2021-09)
- Provided technical support for a U.S.-based telecommunications account.
Customer Advisor - Concentrix Daksh Philippines
(2019-09 - 2020-07)
- Assisted customers with banking inquiries.
Operations Manager - Lanboone Storage Rack Trading
(2017-10 - 2019-09)
- Supervised daily operations and staff.
Education
Bachelor of Science - Business Administration - Major in Human Resource Development Management - New Era University (2025)
