Jean Ivan Jose

Senior UX/UI designer with 6+ years owning product design surfaces end to end in SaaS, and a specific track record doing exactly what Bookzyr needs: making an overbuilt product simple. At LettrLabs I audited a feature drowning in support tickets, cut it back to what users actually needed, and the result was a key task falling from three minutes to under 22 seconds with support questions down 36% in the first week.

I own the full surface: user flows, information architecture, wireframes, prototypes, responsive dashboards and customer-facing screens, then developer specs that get built without back-and-forth. Design systems are a specialty; I built a 45-component library at LettrLabs, a cross-product system at ULedger, and my own open-source React component library published on npm. Also comfortable contributing marketing design when a small team needs it, from years of freelance brand and web work.

Senior Product Designer at LettrLabs (2024-12 – 2026-06)

B2B marketing automation SaaS

• Owned end-to-end design for the core SaaS experience used by roughly 1,500 users: a data-dense targeting map, automation workflows, integrations, organization and permissions management, and billing.
• Simplified a support-dependent feature using interview findings, Hotjar behavior, a UX audit, and support data; removed seven audited blockers, cut a key task from about three minutes to 13–22 seconds, and reduced related support questions by 36% in the first week.
• Built a 45-component Figma design system with developer-ready specifications; coached teammates and enabled a PM to produce three working prototypes, with about 30% faster design delivery in the first month by internal estimate.
• Owned accessibility validation to WCAG 2.1 AA across contrast, keyboard, focus, and screen-reader checks.

Freelance Product & Multimedia Designer at Creative Beanie (2020-05 – Present)

Web, e-commerce, and brand

• Design and build responsive websites and booking, e-commerce, and rental products for founders in the US, Europe, and the Philippines (WordPress/ACF, Webflow, WooCommerce, Shopify), from brief to launch.
• Deliver marketing assets and brand systems alongside product work, which suits a small team where design needs vary week to week.
• Use A/B testing and analytics to decide what stays and what gets cut.

Product & UX Designer at ULedger Inc. (2023-09 – 2024-10)

Blockchain product and marketing platform

• Built a design system and component library that standardized UI across web, email, and SaaS products and improved design delivery about 200%.
• Led the blockchain-explorer redesign, making a dense, technical interface readable for everyday users.

UX & Digital Designer at Psychiatry 2.0 / Trinergy Health Clinic (2023-02 – 2023-08)

US mental-healthcare clinic

• Designed accessible web experiences; simplified navigation and improved usability through research-led iteration.

UI/UX Designer at Zoot It Up (2021-08 – 2023-07)

E-commerce

• Created A/B-tested landing pages and booking-style funnels, refining interaction details to lift conversion.

UI/UX Designer at Medicomm Pacific Inc. (PPD) (2020-10 – 2021-12)

Telehealth platform (web and mobile)

• Designed appointment scheduling, consultations, and fee collection for doctors and patients, a two-sided booking flow much like a shop-and-customer product; the platform is now rated 4.8 on Google Play with 10K+ downloads.

Short Course in Creative Web Design – TESDA (2019)

B.S. in Computer Engineering – Pamantasan ng Lungsod ng Maynila