Jean Lorenzo

Detail-oriented and dedicated professional with several years of experience in sales validation, quality assurance, customer service, and data verification. Seeking an opportunity to contribute my strong attention to detail, communication, analytical, and problem-solving skills to a dynamic organization. I am a hardworking and adaptable individual who is eager to learn new skills, take on new challenges, and contribute to the success of the company while continuously growing professionaly.

Sales Validator at B. Rosario Trading (2020-01 – Present)

• Verified customer information for accuracy and completeness.
• Reviewed documents to ensure compliance with company policies and procedures.
• Identified inconsistencies and resolved data-related issues.
• Maintained high standards of quality and accuracy while meeting daily productivity goals.
• Worked collaboratively with team members to improve operational efficiency.

Sales Regeneration Fullout Management at Sterling Global Call Center (2018-01 – 2020-12)

• Monitored and managed sales applications or orders that did not successfully complete the sales process.
• Maintained accurate records of sales fallout cases, updates, and resolutions.
• Conduct follow-ups with costumers to obtain missing information and encourage completion of the transasction.
• Ensured that costumer concerns were handled professionally while following company policies and quality standards.

Sales Specialist at SPI Global (2016-01 – 2018-12)

• Dialing high volumes of outbound numbers from provided lists to introduce products or services.
• Delivering clear sales talks using approved scripts, explaining features, and matching benefits to customer needs.
• Responding smoothly to doubts or rejections, turning hesitations into interest, and answering questions.

Bussiness Management – Capstone Institute of Business and Arts (2012-01 – 2014-12)

– Occidental Mindoro National High School (2008-01 – 2012-12)