Jean Maureen Pilos

Computer Engineer with hands-on industry experience in system evaluation, technical troubleshooting, hardware and software configuration, and operational support. Experienced in analyzing system performance, identifying technical issues, performing root-cause analysis, and collaborating with teams to improve system reliability and efficiency. Knowledgeable in computer systems, networking fundamentals, cybersecurity practices, and technical documentation.

Recognized for strong problem-solving skills, attention to detail, and consistent performance in fast-paced technical environments.

System Evaluation Operator - Toshiba Information Equipment (Philippines)

(2020-01 - 2022-12)

• Conducted system evaluation and testing to verify functionality, performance, and stability with operational standards.
• Applied knowledge of system architecture to identify system issues and support process improvement initiatives.
• Utilized system monitoring tools to analyze system performance and detect irregularities or potential issues.
• Performed troubleshooting and root-cause analysis to resolve technical problems and minimize operational disruptions.
• Collaborated with cross-functional teams to support efficient issue resolution, improve system reliability, and maintain accurate documentation of evaluation results.
• Employee of the Month – July 2022 for outstanding performance, reliability, and contribution to operations.
• Outstanding Support in Systems Evaluation Award (2022) for consistent technical support and reliability.
• Outstanding Performer as Function Member (2022) for strong work performance, teamwork, and commitment.
• 2nd Place – Admin & Support Best of the Best Kaizen (2021) for process improvement contribution.

Sales and Technical Support Intern – 320 hours - PC Pro Computer Trading

(2025-01 - 2025-12)

• Assembled, configured, and troubleshot computer hardware and system components to ensure secure and efficient system functionality.
• Installed and configured operating systems, software applications, and system settings while following standard setup procedures.
• Performed hardware diagnostics, preventive maintenance, and system optimization to improve performance.
• Assisted customers by analyzing technical concerns and recommending appropriate solutions.
• Applied cybersecurity best practices including software updates, secure configurations, and system protection procedures.

Bachelor of Science - Computer Engineering - University of Batangas – Lipa City, Batangas Campus (2026-05)