Email and Chat Support (Virtual Admin Assistant/ E-commerce) - Support Ninja
(2019-09 - 2021-04)
- Assisting customers via live chats and emails through Gorgias.
- Data Entry
- Address product inquiries via live chats and email (Macros and Scripts)
- Help customers with placing and checking out orders using Shopify.
- Manage invoices, product details, sales orders, and inventory.
- Process and check tags, cancellations, refunds, back orders, returns, replacements, exchanges, stocks, etc.
- Tracking customers' orders/shipments and providing them with the information.
- Provides proof of delivery.
- Social Media Management (Manage reviews and comments on Facebook and Instagram).
- Create basic editing in Canva for social media posting and promotions
- Manage spreadsheets and confidential data using MS Tools (Excel and Word).
Sales Expert - iQor
(2021-05 - 2022-03)
- Generating leads.
- Meeting or exceeding sales goals.
- Understanding and promoting company's programs.
- Answering customers' questions about products, prices, features, and availability.
- Receive inbound calls and emails through Zendesk from customers to interact with them and identify their needs or issues.
- Follow set communication guidelines in addressing the needs and problems faced by customers.
- Build positive work relationships with customers to enhance the image and public perception of a company.
- Place outbound calls to customers/clients to promote new products and services.
- Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament.
- Monitor trends in customer calls and alerts management in the event of any suspicious activity.
- Manage sales orders and invoices.
Data Analyst (Health Insurance) - TaTa Consultancy Services Inc.
(2022-03 - 2023-09)
- Do interviews.
- Follow-up insured via phone, chats, and email using Gorgias/HubSpot.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
- Entering customer and account data from source documents within time limits.
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
- Maintains operations by following policies and procedures and reporting needed changes.
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
Leasing and Revenue Management Admin Assistant - Property Management (Real Estate VA)
(2023-09 - 2026-06)
- Assist inquiries from prospects.
- Manage Lease Agreements
- Manage Matterport (Basic editing and taking a screenshot)
- Virtual Staging (Sending a request to the editing team).
- Edit Floor Plans (Just the labels)
- Update daily tasks and spreadsheets (Move-ins, Future Tenants, Rent Collections)
- Update Property Listings using Buildium, Tenant Turner, ClickUp and Monday.com.
- Update Daily Tasks and spreadsheets
- Schedule Client Meetings using MS Teams and Calendly.
- Rent Collection via phone, chats and email using Zendesk/HubSpot and Ring Central.
- Follow-up deadlines and overdue balances via phone, text and email.
- Assist tenants on how to pay online and/or via check.
- Process payment plans/negotiations with the balances.
- Help tenants apply for the rental assistance program.
- Create projects/presentation
- Contact the Maintenance team/vendors/pest control for any maintenance-related issue.
- Manage agents and showings
- Manage and upload property photos and documents
- Follow-up/schedule inspections and technician
