Jecoh P. Barnobal

Dedicated professional with strong focus on customer relationship management and service quality. Ensures seamless operations by overseeing inventory management and staff performance. Cultivates positive customer experiences through effective communication and problem solving.

Happy Customer Supervisor / Dream Fulfillment Officer at PERSONAL COLLECTION DIRECT SELLING INC. (2021-12 – Present)

• Responsible for branch sales and collection growth to ensure branch meets income, operational and compliance targets.
• Oversee employees performance, provide guidance support, and identify development needs
• Maintaining and organizing stocks to avoid discrepancies.
• Provide high-quality and good relationship to address the concerns of customers.
• Supervise and provide trainings, coaching existing dealers/leaders on management.
• Ensures implementation of marketing and sales programs and promotions.
• Implementing new policies to our branch staffs and dealers.

Assistant Restaurant Manager 3 at FIVE STAR RETAIL GROUP INC. (GREENWICH RESTAURANT) (2018-02 – 2020-07)

Service Quality Manager, Manpower and Marketing in-charge, Safety and Security Officer, Food Safety Compliance Officer, Evacuation Lead Person

• Manage daily operations of the restaurants, overseeing food quality and customer service standards.
• Supervise a team of 20+ staff members including training, scheduling and performance evaluations.
• Handled inventory management including ordering supplies and conducting regular stock takes.

Service Crew Member at SAMNEST FOOD CORPORATION (JOLLIBEE CATARMAN BRANCH) (2012-07 – 2017-09)

Certified Fry man, Back Up Crew, Product Controller and Team Leader

• Helped kitchen staff prepare food during busy service periods. Including preparing ingredients and plating meals.
• Maintained high standard hygiene, regularly cleaning and sanitizing kitchen materials and service areas to ensure the safety of team members and customers.
• Measured and accurately process materials to minimize wastage.
• Guided teams in product training, certifying new hired service crew and inventory management.

Service Crew at VELVET FOOD CORPORATION (JOLLIBEE SM NORTH EDSA) (2011-08 – 2012-01)

Certified Fry Man

• Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food.
• Adhered to food safety regulations and guidelines, contributing to a safe and compliant working environment.

Bachelor of Science in Hotel and Restaurant Management – University of Eastern Philippines (2013-06 – 2017-04)

– Lorenzo S. Menzon Agro-Industrial School (2005-06 – 2009-04)