Jelly Cainglet

As a highly skilled and experienced Registered Nurse with expertise in the healthcare industry, I have successfully transitioned into a Subject Matter Expert (SME) role within my current company. My background in healthcare, combined with my knowledge of BPO operations, allows me to effectively contribute to the organization's success by providing valuable insights and guidance in healthcare-related projects.

Clinical Case Manager Support/ SME - EXL Service Philippines Incorporated

(2023-09 - 2025-09)

• I act as a support in management and leadership; I facilitate training, huddles, coaching, and SBS sessions.
• Handle outbound calls to healthcare providers.
• Ensure that the quality of such care and services meets or exceeds the accepted standards.
• To review documentation and interpret data obtained from clinical records or systems.
• Follow up if the member has been discharged or inpatient, cancelled admission or transferred to another facility.
• Gather data about the hospital course that comprises relevant diagnostic screenings, vital signs, procedures, prescriptions, discharge instructions, future visits, and all important facts connected to the underlying problem in order to summarize the medical histories of outpatient, proactive, and discharged members.
• Production-oriented; ensure that we meet our daily goals without sacrificing the caliber of our work.

Occupational Health Nurse - Linocraft Printers Philippines Incorporated

(2022-08 - 2023-09)

• Responsible for incorporating health promotion strategies to minimize accidents and teach all employees about ways to be more responsible in their workplace.
• Ensures safety standards are met, can identify any potential safety hazards in the work environment.
• Administers first aid treatments and provides medications for employees as needed.
• Monitors and records patients' conditions.
• Secures and ensures that sick employees submit fit-to-work certificates before they proceed to their specific station/department.
• Schedules and assists annual medical examination of all employees to prevent risk conditions.
• Monitors absenteeism and conducts visitation at home as needed especially if the stated reason is always on health issues.
• Generates medical reports every month.
• Conducts inventory of medicine and other medical supplies every month and prepares purchase requests as necessary.
• Implements and complies with Company Handbook and procedures including Health, Safety, and Environmental policies.

Frontline Associate - Frontline Associate - Lulu Financial Services Inc. - Manila International Airport Authority, Pasay City

(2019-01 - 2021-07)

• Executed customer transactions regarding cash, money orders and money exchange.
• Proficient in exchanging 30 different currencies.
• Maintained balancing record with 100% rate of accuracy.
• Proficient in using computers and other office equipment.
• Exceeded monthly sales goal.
• Recorded amounts received and prepared reports of transactions.
• Processed exchange and foreign currency.
• Maintained friendly and professional customer interactions.
• Trained new employees regarding money exchange procedures and cash drawer handling.
• Performed all duties as assigned by supervisor

Collection Teller - Manila International Airport Authority - LSERV Corporation - Makati City

(2012-05 - 2019-01)

• OFW VERIFIER: Verify all documents of Overseas Filipino Workers
• OFW VERIFIER: Make sure all documents are valid and authenticate
• OFW VERIFIER: To sort out and re-count all retrieve OEC's per flight to duty manager
• OFW VERIFIER: Prepared Verifiers daily report
• PASSENGER SERVICE CHARGE FLIGHT INSPECTOR: Sorted-out, punched and recounted to duty supervisor all retrieved boarding passes per flight
• PASSENGER SERVICE CHARGE FLIGHT INSPECTOR: Prepared inspector's daily report
• PASSENGER SERVICE CHARGE FLIGHT INSPECTOR: Assisted conflict / delayed flights of incoming / outgoing
• PSC TELLER / PARKING TELLER: Request, count ticket and prepared remitted cash collection
• PSC TELLER / PARKING TELLER: Reconciled with and signed inspector's report
• PSC TELLER / PARKING TELLER: Prepared teller's accountability report

Volunteer Nurse - Gapan District Hospital

(2010-01 - 2012-12)

• Responsible for the direct and indirect nursing care of patients within an assigned area
• Identifies nursing needs of patients.
• Plans, gives and evaluate nursing care.
• Admits patients.
• Assist patient in moving, maintaining proper alignment of patients' body and utilizing good body mechanic.
• Takes and record vital sign.
• Observes medical sepsis.
• Observes signs and symptoms, institutes remedial action when appropriate and record these in his/her chart.
• Reports observations to the physician.
• Observes and respond to the patient's emotional and spiritual need.
• Interprets to the patients and his family their roles in promoting successful therapy and rehabilitation.
• Prepares patients for, and assists physicians with diagnostic and therapeutic procedure.
• Carriers out doctor's legal values.
• Assists physicians when examining patients.
• Administers and charts medications and patients reactions to medications.
• Instructs patients and families.
• Sees to it that equipment receive proper care maintenance.
• Discharge patients.
• Teaches and direct new professional nursing personnel.
• Receive and endorses ward equipment and supplies.
• Interpret hospital policies and procedures.
• Gives health teaching.
• Maintains good relationship with other hospital personnel.
• Performs other functions or tasks as maybe assigned from time to time by the Management.

Bachelor of Science in Nursing - Nursing - Araullo University – College of Nursing (2009)