Jelvan Ricolcol

A results-driven HR Generalist and Digital Transformation Specialist with a dual Master's background, dedicated to empowering organizations through strategic Human Resources Management, AI-driven Business Systems, and Modern Digital Operations. Proven ability to support over 30,000 employees internationally and deliver a 100% compliance rate across HR operations, in help and coordination with leaders and offshore teams globally. Expertise in bridging the gap between people strategy and technology implementation to enhance efficiency and organizational scaling.

English Global Advertising Expert / Meta Pro - Concentrix Malaysia - Kuala Lumpur, Malaysia

(2024-07)

• Optimized Meta advertising campaigns across Facebook and Instagram for global brands by refining audience targeting, ad creatives, and bidding strategies to maximize ROI and maintain compliance.
• Provided expert consulting and troubleshooting for a worldwide client base, resolving restricted accounts, billing disputes, and campaign delivery issues while analyzing performance datasets to generate actionable strategic insights.

Web Developer (Contractual / Project Base) - Freelance & Consulting - Remote Globally

(2021-11)

• Delivered bespoke, responsive web systems and high-performing client portfolios to an international customer base on contractual terms.
• Engineered secure, cross-client HTML email marketing landscapes and implemented responsive interactive UI features—including smart floating communication widgets, live chat trigger panels, and high-conversion navigation flows—while integrating IBM Full Stack Software Developer certifications to ensure technical excellence.

Offshore, Shared Services HR Specialist - Teleperformance USA - Remote

(2022-01-10 - 2024-05-20)

• Managed the end-to-end employee lifecycle for a 30,000+ global workforce, executing high-volume onboarding of 70+ agents weekly and processing critical compliance documentation with a perfect 100% audit record.
• Administered cross-functional tickets for payroll, recruiting, and operations, while streamlining ticketing system workflows and onboarding protocols to substantially improve service quality.

Customer Experience Agent - Alorica Philippines (Amazon US/UK Account) - Manila, Philippines

(2019-07-29 - 2021-10-18)

• Resolved a wide range of customer issues, order placements, modifications, billing, and cancellations for Amazon US/UK campaigns under strict SLA limits.
• Handled complex disputes and tracked fulfillment delays across multiple live channels, consistently maintaining high satisfaction metrics.

Master - Artificial Intelligence for Business & in Human Resource and Talent Management - UNIVERSIDAD ISABEL I (2024 - 2025)

BS - Business Administration – Major in Human Resources & Development Management - UNIVERSITY OF NORTHERN PHILIPPINES (2014 - 2018)