Jenel Ric Miranda

Licensed professional teacher with approximately 2 years BPO experience in customer service handling inbound and outbound phone calls, email, and chat management. Handled US, UK, AU, NZ, APAC, EMEA clients.

Customer Service Representative at Booking.com (Teleperformance) (2025-10 – 2026-01)

Accomodations Reservations

• Booking Management: Assisting guests globally with new room bookings, ensuring accurate records, and providing information on availability and pricing.
• Modifications & Cancellations: Processing changes to existing stays or handling cancellations according to the hotel's specific policies.
• Inquiry Support: Answering questions about room types, check-in/out times, accessibility, and on-site amenities like pools or gyms.
• Issue Resolution: Managing guest complaints or special requests

Customer Service Representative (2024-05 – 2025-10)

Taxi Reservations

• Booking and Scheduling: Handling ride requests through phone, app, or email.
• Dispatcher Liaison: Coordinating with drivers and tracking trip progress.
• Customer Service: Providing accurate fare estimates and addressing complaints.
• Technical Proficiency: Familiarity with booking software and dispatching systems.
• Problem-Solving: Handling booking issues, complaints, and urgent situations.
• Support Services: Assisting with lost property and handling urgent customer inquiries.
• Communication: Effective verbal and written skills for managing customer interactions.

Map Operations Specialist (Street Mapper) at Grab Philippines (2023-11 – 2023-12)

• Data Collection & Fieldwork: Collecting Points of Interest (POIs), street imagery (using KartaCam), road names, and traffic signs to keep maps updated.
• Map Data Processing: Using proprietary software and tools to digitize roads, create map geometries, and update POIs in the backend.
• Quality Assurance: Conducting regular quality checks, validation, and analysis of large geospatial datasets to improve map accuracy.

Board of Trustees Member; School coordinator of Learner Information System (LIS); Teacher at Pilgrims Evangelistic Academy of Christian Education Inc. (2017-06 – 2023-07)

Bachelor of Secondary Education in Major in Filipino – Isabela State University (2012 – 2017)