Jenelyn Maguate

Highly organized and proactive Operations Professional with a Bachelor's degree in Applied Linguistics and 5 years of consistent experience in the BPO and Lead Generation sectors. Specializing in Third-Party Verification (TPV) and Professional Correspondence, I bring a 'zero-error' approach to data integrity and workflow management. A C1 Advanced English communicator transitioning into the remote sector, dedicated to providing high-quality administrative solutions and managing complex SOP's for global clients.

Operations & Verification Specialist (TPV) - FUSION BPO

(2022-11 - 2024-11)

• Ensured 100% compliance and accuracy in high-volume data verification processes for international clients.
• Managed real-time technical documentation while maintaining professional verbal engagement.
• Consistently exceeded Quality Assurance (QA) KPIs through strict adherence to complex SOPs.

Lead Generation & Operations Specialist - S&M TELEFONIX

(2019-08 - 2020-01)

• Qualified high-value leads through empathetic and strategic communication.
• Maintained meticulous records in the company database, ensuring all lead data was compliant with industry regulations.

SEO & Digital Marketing Lead Specialist - 411BPO

(2018-05 - 2019-07)

• Identified and researched B2B leads to expand the client's sales pipeline.
• Utilized CRM tools to track customer journeys and optimize outreach strategies.

Bachelor of Arts in English - Applied Linguistics - Cebu Technological University – Tuburan Campus (2018)