Jenessa Narciso

Resilient Hospitality Professional with three years of progressive experience in high-volume dining and floor leadership. Adept at maintaining premium service standards and driving operational efficiency. Seeking a Waitress role within the cruise industry to contribute a guest-first mindset and strong adaptability to a fast-paced, multicultural maritime environment.

Senior Team Leader - Communal Artisanry Group Inc - Maker and Made BGC

(2023-05)

• Supervised daily restaurant operations, leading and training floor staff to uphold premium service, hygiene, and quality standards.
• Managed customer feedback and service recovery while coordinating closely with kitchen and bar teams to ensure fluid communication.
• Assisted in employee scheduling, inventory control, and daily sales reporting to optimize floor efficiency and high customer satisfaction.

Accounting Assistant - Emson Arwin Plastic Corporation

(2019-03 - 2023-04)

• Managed comprehensive aspects of sales invoicing and prepared accurate client billings.
• Processed employee deductions and managed financial reporting to ensure seamless, accurate corporate transactions.

Accounting Intern - Green Sun Hotel

(2017-12 - 2018-02)

360 Hours

Housekeeping Intern - Hotel Kimberly Manila

(2017-04 - 2017-05)

300 Hours

Waitress Intern - Mangan Restaurant

(2016-04 - 2016-05)

300 Hours

Bachelor of Science - Hotel and Restaurant Management - STI COLLEGE CALOOCAN (2014 - 2018)