Jenette Marcos

Accomplished Retail Operations Leader with over 15 years of progressive experience in store management, sales leadership, and team development across diverse retail environments. Proven ability to drive revenue growth, elevate customer experience, and lead high-performing teams while maintaining strong operational discipline. Recognized for balancing commercial performance with exceptional service standards, strategic workforce planning, and consistent execution of brand expectations.

Store Proprietor - Welcome Worldwide: Aesop

(2025-10 - 2026-04)

• Led full-store operations, ensuring alignment with brand standards and commercial targets.
• Monitored KPIs to drive sales growth and improve conversion rates.
• Developed and coached team members to deliver high-quality customer engagement.
• Managed inventory accuracy, stock replenishment, and loss prevention.
• Ensured operational compliance, reporting accuracy, and audit readiness.

Assistant Store Manager - Robinsons Supermarket - Quezon City

(2022-07 - 2025-08)

• Oversaw daily store operations including staffing and performance monitoring.
• Analyzed KPIs such as sales, shrinkage, and productivity to implement action plans.
• Led recruitment, onboarding, and structured coaching.
• Maintained merchandising standards and ensured audit compliance.

Department Head - Robinsons Supermarket - Quezon City

(2014-11 - 2022-06)

• Directed departmental sales performance and operational execution.
• Managed staff supervision, training, and performance evaluations.
• Strengthened inventory management and merchandising processes.

Sales Supervisor - Peak Motors Philippines, Inc. - Pasay

(2010-08 - 2014-02)

• Supervised sales teams to achieve and exceed monthly targets.
• Recruited and trained new hires on product knowledge and sales processes.
• Awarded 2011 Sales Excellence Champion.

Sales Supervisor | Showroom Receptionist - Union Motors Corp - Manila

(2000-01 - 2010-12)

• Progressed from front-line role to supervisory position through consistent performance.
• Led showroom sales coordination and customer engagement.
• Conducted team coaching and monitored revenue targets.

Bachelor of Science - Business Management - St. Paul University Manila (1996-01 - 2000-12)